Customer Support Co-ordinator

2 weeks ago


York, United Kingdom Charterhouse Recruitment Services Full time

**Customer Support Co-ordinator**

We’re looking for an organised and enthusiastic Student Services Officer to join this friendly team at within the eductaional sector.

This will be a busy and interesting role with varied responsibilities. First point for students when they arrive, so you’ll be friendly, warm and welcoming. You’ll be supporting students with their welfare needs, social activities and any queries they have,so you’ll need to be empathetic and enjoy helping people, as well as sensitive to the needs of students from other cultures.

You won’t necessarily need experience in this type of position, but you will be hardworking, positive, and flexible, and you’ll definitely need good computer skills and a confident telephone manner. You’ll need to be a fluent communicator in English; a secondlanguage would be great, but it’s not essential.

**WHAT YOU WANT TO KNOW**:

- Salary on offer is up to £23K
- Monday to Friday working hours - 8:30am to 5:00pm
- This role is 100% office based
- 25 days holiday plus bank holidays (33 days in total)
- Pension scheme
- Working in a friendly and inclusive environment
- Regular training, development, and progression opportunities.

**ABOUT THE JOB**:

- Support student welfare needs, help to address any problems or issues, maintain regular communication with students throughout their stay with us.
- Arrange the school social programme including booking venues, arranging staff to accompany activities, and collecting payments.
- Book group social activities, coach transport, airport transfers, bus passes, lunch arrangements as required, liaising closely with the Sales and Academic teams.
- Complete general course administration including preparing new student welcome packs & certificates.
- Maintain positive working relationships with homestay providers, communicating with them regularly and professionally, supporting the Accommodation Officer as required.
- Develop positive relationships with students during their stay in York and support their welfare as required.

THE PERSON
- Friendly personality, can-do attitude
- Strong written and verbal communication skills



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