Customer Service Coordinator

4 weeks ago


St Albans, United Kingdom ABC Fencing Limited Full time

**Title**:Operations Coordinator**

**Reports to**: Operations Manager

**Based**: Office-Based (St Albans)

**Primary Duties**:

- Planning of new installation jobs 6 weeks in advance; confirming delivery dates of materials and start dates with clients.
- Liaising first-hand with clients and suppliers.
- Procurement of materials & fixings along with confirming accurate delivery date(s) and addresses.
- Assisting the day-to-day running of the Operations Department.

Support with answering the telephone and directing customer enquiries to the correct person and screening out unwanted calls; Co-ordinating site visits and site survey diary for Contracts Managers to ensure efficient use of resources and to avoid duplication; Ordering of consumables/materials for specific contracts from suppliers as directed and ensuring all such purchases are made at the best possible price available as required; Monitoring of contract costs to ensure contracts are delivered on or ahead of budgets; Primary contact with regards to customer liaison for commercial, educational, and domestic projects once ordered; Initial Management of Disputes/Complaints, escalating to Operations Manager/Managing Director where necessary; Liaison with Operations Manager & Site Manager, to ensure contracts are passed to accounts for billing in a timely and accurate fashion; Assisting the Contracts Managers by assuming responsibility for tasks as described on an ad-hoc or regular basis; Management and recording of all hired equipment and maintaining company hire tracker; Responsibility for the receipt and handover of contract files on behalf of Operations Department to various departments within ABC Fencing; Preparation and issue of Operation and Maintenance manuals to company template for issue to customers; Responsible for the administration and management of accommodation as required on behalf of ABC Fencing; Adhering to ABC Fencing and site health & safety procedures.

This list is not exhaustive, and the Operations Coordinator should expect to perform other duties regularly or from time-to-time to ensure the correct operation of the company and its activities.

We are looking for someone who:

- Is confident with using the Microsoft Office suite, mainly Outlook & Excel.
- Has strong customer service skills.
- Has strong attention to detail/ability to be organised.
- Remote office location; driving license and own transport essential.

Excellent Benefits including:

- £27,000 salary per annum.
- Bonus Scheme.
- Full-time.
- 8am to 5pm Monday to Friday (incl 1 hour break).
- 25 days Annual Leave plus Bank Holidays (33 in total).

**Job Types**: Full-time, Permanent

**Salary**: From £27,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- St. Albans: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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