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Housing & Customer Service Coordinator

4 months ago

St Helens, United Kingdom Hays Specialist Recruitment Limited Full time

Full time Housing & Customer Service Coordinator required in St Helens
We are currently recruiting a number of Housing & Customer Service Coordinators in the St.Helens area on behalf of a large well-known Social Housing client on an ongoing temporary basis.
The successful post holder will be assigned between 3 & 4 housing patches within ST.Helens which you will cover across the working week between Monday to Friday, 9am - 5pm.
**Key responsibilities**:

- Responsible for 3 or 4 schemes across your allocated area which house between 30-40 residents each where you will act as the main point of call
- Creating and implementing individual support plans
- Fire centric risk assessments
- Chairing residents' meetings and weekly residents' surgeries
- Welfare checks/check in calls where required, dealing with low level ASB and tenancy enforcement
- Acting as a first point of call between residents and the housing association with a look to provide a first time resolution
- Managing void properties
- Inspecting any damage reports or maintenance requirements and liaising with external agencies to ensure appointments are booked in and residents are kept informed
- Maintaining a regular on-site presence at all schemes and identifying any housing management or resident wellbeing concerns are noted

**What you'll need to succeed**:

- UK driving licence with access to own vehicle
- Ability to work efficiently both independently and collaboratively within a team
- Ability to manage & prioritise own workload
- Clear written and verbal communication skills
- Previous housing experience desirable with knowledge of housing management legislation but not essential

**What you'll get in return**:

- Weekly pay
- Temp to perm opportunities with further career progression
- Competitive salary
- Mileage allowance

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.