Income Officer

6 months ago


St Helens, United Kingdom Torus Group Full time

**The Vacancy**

Torus is seeking an Income Officer to join the Income Services Team.

The purpose of the role is to deliver a high-quality Income Management Service to Torus customers.

To ensure that the organisation maximise its income and play a major role in ensuring the team achieves its income targets. Providing a professional, high quality income management service to all Torus customers by assisting customers to maximise their income, whilst taking prompt action when there is non-payment to protect Torus rental income streams

**This is an important role in which you will**:

- Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
- Managing the arrears process in compliance with Torus Policies and procedures.
- Identify support needs of our customers, offering basic welfare advice/ guidance and making referrals to Tours Foundation or signposting to external agencies.
- Ensure that appropriate legal action is taken to recover debt including, if required, representing Torus at court proceedings and evictions
- Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
- Developing close working relationship with the Neighbourhood Team.

**To be successful in this role you will**:

- Experience in income management or debt recovery/collection (preferably in a social housing environment)
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
- Be able to work well as part of a team
- Have good ICT skills

**_
PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_

**_
‘Happy to Talk Flexible Working’_


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