Income Officer
6 months ago
**The Vacancy**
Torus is seeking an Income Officer to join the Income Services Team.
The purpose of the role is to deliver a high-quality Income Management Service to Torus customers.
To ensure that the organisation maximise its income and play a major role in ensuring the team achieves its income targets. Providing a professional, high quality income management service to all Torus customers by assisting customers to maximise their income, whilst taking prompt action when there is non-payment to protect Torus rental income streams
**This is an important role in which you will**:
- Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
- Managing the arrears process in compliance with Torus Policies and procedures.
- Identify support needs of our customers, offering basic welfare advice/ guidance and making referrals to Tours Foundation or signposting to external agencies.
- Ensure that appropriate legal action is taken to recover debt including, if required, representing Torus at court proceedings and evictions
- Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
- Developing close working relationship with the Neighbourhood Team.
**To be successful in this role you will**:
- Experience in income management or debt recovery/collection (preferably in a social housing environment)
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
- Be able to work well as part of a team
- Have good ICT skills
**_
PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_
**_
‘Happy to Talk Flexible Working’_
-
Income Officer
2 months ago
St Helens, United Kingdom CV-Library Full timeIncome Officer Salary per annum: £31,650 Location Liverpool Permanent, Full Time The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team...
-
Income Officer
2 weeks ago
St Albans, United Kingdom Rocasa Consulting Limited Full timeWe are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.Salary is up to £38,000 plus annual 10% bonus.Our...
-
Income Officer
2 weeks ago
St Albans, United Kingdom Rocasa Consulting Limited Full timeWe are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.Salary is up to £38,000 plus annual 10% bonus.
-
Income Officer
2 weeks ago
St Albans, United Kingdom Rocasa Consulting Limited Full timeWe are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment. Salary is up to £38,000 plus annual 10% bonus. Our...
-
Income Officer
2 weeks ago
St Albans, United Kingdom Rocasa Consulting Limited Full timeWe are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.Remember to check your CV before applying Also,...
-
Income Officer Ftc 12 Months
6 months ago
St Helens, United Kingdom Torus Group Full timeAre you looking for a short-term contract where you feel you can add value and make a difference to the people we support? If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and...
-
Court Officer Liverpool Heartland
7 months ago
St Helens, United Kingdom Torus Group Full timeThe Court Officer role sits within the Income Management Team who are responsible for the collection of current and former rent and arrears for Torus. **This is an important role in which you will**: Cover the court function for the Liverpool heartland. The role will involve preparing and presenting cases in court for possession. Where required you will...
-
St Albans, United Kingdom Rocasa Consulting Limited Full timeWe are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.Salary is up to £38,000 plus annual 10% bonus.Our...
-
Office Administrator
6 months ago
St Helens, United Kingdom Medical Pros Full time**Medical/Office Administrator** **Full Time Permanent** **From £18,500** This is a prime opportunity to join a new business venture with an experienced and passionate team, involved within the legal and medical sector. The business has experienced incredible growth since its inception. The team is in need of a medical administrator who has a keen eye...
-
Trainee Office Administrator
6 months ago
St Helens, United Kingdom Supertrucks Ltd Full time**About us** Supertrucks Ltd is a small business in OTHER. We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Use SAGE to generate invoices - Perform various administrative tasks to support the smooth operation of the office - Manage and maintain office supplies and equipment...
-
Neighbourhood Officer
6 months ago
St Helens, United Kingdom Torus Group Full timeWe are now looking for an experienced Neighbourhood Officer to join the St Helens team on a permanent basis. The Neighbourhood Officer is key to ensuring the sustainability of our estates. This is a proactive role managing a portfolio of properties maintaining a high-quality service for tenants. You will be responsible in helping to maximise our income,...
-
Scheduler / Office Administrator
3 months ago
St Helens, United Kingdom CV-Library Full timePrestige Skills are currently seeking an organised and detail-orientated scheduler of work and jobs to join our dynamic team. This role is crucial in ensuring the smooth operation of our services by effectively scheduling tasks, managing resources, and providing comprehensive support to our team and clients. Key Responsibilities: * Coordinate and...
-
Scheduler / Office Administrator
3 weeks ago
St Helens, United Kingdom Prestige Skills Full timePrestige Skills are currently seeking an organised and detail-orientated scheduler of work and jobs to join our dynamic team. This role is crucial in ensuring the smooth operation of our services by effectively scheduling tasks, managing resources, and providing comprehensive support to our team and clients. Key Responsibilities: * Coordinate and...
-
Office Assistant
6 months ago
St Helens, United Kingdom TogetherCare Full timeOverview: We are seeking a highly organized and detail-oriented Office Assistant to join our team. The Office Assistant will be responsible for providing administrative support, managing office operations, and assisting with various clerical tasks. This is a full-time position with opportunities for growth and development. **Duties**: - Perform general...
-
Office Administrator
7 months ago
St Helens, United Kingdom Paramount Digital Full time**Job Title: Office Administrator** **Company**: Paramount Digital St Helens **Location**: St Helens, United Kingdom **Salary Range**: £25,000 - £30,000 per annum **About Paramount Digital St Helens**: Paramount Digital St Helens is a dynamic and forward-thinking digital marketing agency based in St Helens. We specialize in providing innovative digital...
-
Exams Access Arrangements Officer
7 months ago
St Helens, United Kingdom Tradewind Recruitment Full timeTradewind are Recruiting! The main duties of this position include: - Assisting in the management and administration of the examination entry process for both school and the sixth form students, - Supporting the exams officer in co-ordination and updating of all aspects of the exams results process and appeals - Be responsible for the collection of data...
-
Security Officer Position
2 days ago
St Helens, St. Helens, United Kingdom Lodge Service Full timeAbout the RoleThe successful candidate will be responsible for protecting staff, stock, and customers by working closely with store management teams. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.This position offers a competitive hourly rate of £8.00, making it an attractive option...
-
Income Officer
7 months ago
St. John's Wood, United Kingdom Aster Group Full timeWe are looking for a passionate and enthusiastic individual to join the Customer Accounts Team. The team provide an efficient and supportive arrears management service to our customers. **What you’ll be doing** With a focus on achieving positive outcomes, you’ll work with our customers to understand their circumstances and support their queries,...
-
Clerical Officer
6 months ago
St Helens, United Kingdom St. Helens Council Full time**Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents within the borough. We can only do this...
-
Administrative Assistant
6 months ago
St Helens, United Kingdom Ormazabal UK Full time**Administrative Assistant** Day to Day Office Management - A friendly and efficient first line of support for our customers, ensuring the smooth running of some aspects of the day-to-day business._ - Reception duties, greeting visitors. - Answering incoming enquiries, transferring, and filtering incoming calls, taking messages. - Managing the daily...