Customer Services Officer

3 months ago


London, United Kingdom Job Board Direct Full time

**London Capital Credit Union **

‘A Career That Makes a Difference’

**We call this customer services role a Member Services & Support Officer**

We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London.

We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt.

Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

**Members Services & Support Officer**

**Hours**: Thirty-eight hours per week (part time, flexible working options)

**Period: **Permanent, 3-month probationary period.
**Pay**:£27,055pa, - £13.69p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer
- To promote active membership via excellent customer service whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.
- Main duties & responsibilities
- The main areas of the job will be to:

- To promote active membership, and take up of savings and loans products
- Ensure that members feel valued and welcome in dealings with the credit union
- Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer
- Administrative or clerical experience- Essential
- Customer service experience-Essential
- Experience of using a range of ICT efficiently-Essential

Competencies
- A friendly and outgoing manner with an ability to make a good first impression-Essential
- Proven skills in accurate record keeping & policy adherence-Essential
- Good self-organisational skills-Desirable
- Works well in teams-Essential
- Good verbal and written communications skills in English - Essential

Other
- Some flexibility with working hours and tasks-Essential
- A knowledge and understanding of the credit union movement-Desirable
- A commitment to the aims and objectives of the credit union movement-Desirable



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