Customer Services Officer
3 months ago
**London Capital Credit Union **
‘A Career That Makes a Difference’
**We call this customer services role a Member Services & Support Officer**
We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London.
We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt.
Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.
**Members Services & Support Officer**
**Hours**: Thirty-eight hours per week (part time, flexible working options)
**Period: **Permanent, 3-month probationary period.
**Pay**:£27,055pa, - £13.69p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Deputy Manager (Operations)
Main purpose and scope of the Member Services Officer
- To promote active membership via excellent customer service whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.
- Main duties & responsibilities
- The main areas of the job will be to:
- To promote active membership, and take up of savings and loans products
- Ensure that members feel valued and welcome in dealings with the credit union
- Accurate inputting of data into various IT systems.
Person Specification - Member Services & Support Officer
- Administrative or clerical experience- Essential
- Customer service experience-Essential
- Experience of using a range of ICT efficiently-Essential
Competencies
- A friendly and outgoing manner with an ability to make a good first impression-Essential
- Proven skills in accurate record keeping & policy adherence-Essential
- Good self-organisational skills-Desirable
- Works well in teams-Essential
- Good verbal and written communications skills in English - Essential
Other
- Some flexibility with working hours and tasks-Essential
- A knowledge and understanding of the credit union movement-Desirable
- A commitment to the aims and objectives of the credit union movement-Desirable
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