Customer Services Officer

4 months ago

London, United Kingdom Akton Recruitment Full time

**Customer Services Officer**
**Camden**
**£21/hr**
**Start date: ASAP**

AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract.

**Role Purpose**:
needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.

**Example outcomes or objectives that this role will deliver**:

- Has a high level of customer services experience
- Is multi-skilled and has good/ excellent knowledge of the majority of services within their core group e.g. people, place and business
- Is able to deliver high quality services across a number of core service areas
- Is able to work seamlessly across a number of customer service access channels, telephony, face to face, processing, correspondence and web
- Is able to move across services and channels to respond proactively to changes in customer demand
- Is able to make high quality decisions on the frontline to ensure that enquires are resolved at the first point of contact
- Is able to manage complex cases and case-work with high skill level
- Is able to contribute to service improvements through ideas and participating in projects as required
- Is able to provide support to entry level and other experienced CSO's

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