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Customer Engagement Officer

1 month ago

Margate, United Kingdom Spencer Private Hospitals Full time

Department: Administration

Location: Margate

**Salary**: £19,600-£20,600 per annum (dependent upon qualifications and experience). Enhancements of 30% will be paid for any Saturday working shifts and 60% will be paid for any Sunday working shifts.

Closing Date: 16th March 2023

Spencer Private Hospitals are growing and looking for additional staff to support this expansion across Kent to continue to provide the best customer service to patients and consultants.

We are looking to recruit a friendly, welcoming and enthusiastic person to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medically insured and NHS Patients.

The role is based on site at our Margate hospital and will be expected to include easy and quick access to our hospitals at Ashford and Canterbury on a small number of occasions as needed and directed.

The Customer Engagement department supports several Consultants in different speciality fields across all three of our hospitals to provide an easy and seamless reception, meet and greet service for our patients. The role will include taking payments and issuing financial data, booking appointments and collecting accurate patient date.

This role is working over a 7 day rota between the hours of Monday-Friday 8am-8pm and Saturday and Sunday 7am-3pm.

**Full Time**:37.5 hours per week

**Interview Date**:22nd March 2023

**Experience and Qualifications**
- Maths and English (GCSE or equivalent) Grade C or above.
- Proven experience working with the public both over the phone and face to face.
- Knowledge/experience in a healthcare/medical environment.
- Excellent knowledge of Microsoft Packages.
- Exceptional customer service skills.
- Proven track record of delivering service beyond all expectations.
- Team Player.
- Ability to act on own initiative.
- Organised and methodical in approach.
- Ability to travel between sites.

To discuss this opportunity, please contact: Molly Baker, Customer Engagement Team Leader (Margate) on 01843 234568

**How to apply**:
Alternatively, please contact Sarah Washington, Learning and Development Lead
Telephone: 01304 222690

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