Customer Support Assistant Career Progression

2 weeks ago


Margate, United Kingdom Office Angels Full time

We're really excited to be recruiting for this successful, Global, interesting and expanding business in their search for a Customer Support Assistant. Please find all the details below:
**Job Title**:Customer Support Assistant

**Location**: Margate

**Salary**:£22k - £23k

**Hours**:Monday - Thursday, 8am - 5:30pm with ½ hour lunch, Friday 8am - 12pm

**Your key responsibilities as a Customer Support Assistant would be to**:

- Answer customer enquiries through various channels in a positive, empathetic and professional manner to achieve and exceed customer expectations and maintain a high level of excellent customer service.
- Develop and maintain positive relationships with external companies such as distributors, service centres and emergency services etc.
- Record, acknowledge, resolve, escalate and follow up customer queries and complaints as required and maintain accurate and detailed records of customer interactions.
- Implement and oversee procedures and processes, making improvements to customer service.
- Manage the service centres list and work with distributors to arrange meetings.
- Work alongside Senior Management to develop, oversee and carry out any specific customer relation action plans as necessary.
- Develop and maintain product knowledge to a high level, including operation, knowledge of maintenance, fault finding, and repair procedures.
- Previous experience working within a Customer services role in an office
- Excellent communication
- Customer focussed with ability to adapt/respond to different customers appropriately
- Excellent computer skills
- Ability to maintain a high level of knowledge and efficiency over a wide variety of tasks and services
- Must possess a positive attitude and be a valued contributor of a continual improvement process

**Next steps**:
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



  • Margate, United Kingdom Kent County Council Full time

    Advert The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older...

  • Software Engineer

    4 weeks ago


    Margate, United Kingdom Career Cross Limited Full time

    Software Engineer – Margate - £30k - £40k + benefits Our client is a well-respected Law Firm based in Margate, due to continued client wins and growth, they are not looking to recruit a Software Engineer. You will maintain and develop the case management software systems for the firm Qualifications, skills, experience * Proficiency in software...

  • Care Assistant

    4 weeks ago


    Margate, United Kingdom MiHomecare Limited Full time

    **MiHomecare Limited**: Posted 2024-03-21 **Reference**: REF383E **Location**: Margate **Salary**: £11.32 per hour plus 28p mileage **Care Assistant**: **MiHomecare Limited**: **Margate**: **Company Description**:** Location**:Margate, Birchington, Westgate, Cliftonville **Pay Rate**:£11.32 per hour plus 28p mileage **Shifts available**: 4 pm - 9:30...


  • Margate, United Kingdom Kent County Council Full time

    Advert The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kent’s town centre and branch libraries. They make sure the...

  • Care Assistant

    3 weeks ago


    Margate, United Kingdom MiHomecare Limited Full time

    Company Description Location: Margate, Birchington, Westgate, Cliftonville Pay Rate: £12 per hour (weekdays) £12.50 per hour (weekends) plus 28p mileage Shifts available:  4 pm - 9:30 pm (Monday - Friday) and weekends available.  What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs,...


  • Margate, United Kingdom FirstPort Full time

    **Job Title: ** Relief Assistant Estate Manager (Ref 1021) **Location**: Margate, Kent **Salary**: £11.36 per hour plus benefits **Job Sector**: Retirement - Assisted Living **Hours**: Flexible working, covering one site on an ad hoc basis As a Relief Assistant Estate Manager you will contribute to our vision of being the ** UK's favourite ** property...


  • Margate, United Kingdom Your Leisure Full time

    **Role**: Leisure Assistant. **Site**: Blue Wave Leisure Centre. **Hours**:Casual Hours.** **Salary**: NMW/NLW Pay review in April 24 We seek an enthusiastic Leisure Assistant to join our team at Blue Wave Leisure Centre and share in our mission ‘_to improve the health, wellbeing, and lifestyle of everyone within our communities’_ _as well as our vision...


  • Margate, United Kingdom Kent Community Health NHS Foundation Trust Full time

    Job summary The NHS is changing. More emphasis on community-based care means there's never been a better time to join us. We believe in treating the whole person, not just the condition. We are looking for an enthusiastic and adaptable Health and Rehabilitation Care Assistant to join our caring and progressive team in Westbrook House in Margate.. You...


  • Margate, United Kingdom Kent Community Health NHS Foundation Trust Full time

    Job overview The NHS is changing. More emphasis on community-based care means there’s never been a better time to join us. We believe in treating the whole person, not just the condition. We are looking for an enthusiastic and adaptable Health and Rehabilitation Care Assistant to join our caring and progressive team in Westbrook House in Margate.....


  • Margate, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    This is a challenging role within a large and complex NHS organisation. It requires excellent time management and a significant level of attention to detail to ensure that staffing of UEC and GSM Doctors are safe and cost efficient. Proactive monitoring and escalation are required to a wide range of clinical colleagues and therefore it is essential that the...


  • Margate, United Kingdom Oasis Domestic Abuse Service Full time

    Job Title: Fundraising Assistant Grade: 4 **Salary**: £11,244.35 Hours: 16 Contract Type: Permanent Location: Hybrid - Home Working with face-to-face Meetings/Training & Events Responsible to: Head Of Income & Engagement Responsible for: N/A Background: Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences...


  • Margate, United Kingdom Kent Recruitment Bureau Full time

    Margate | On premise | NMW Permanent | Part-time | JO2076 **Summary** Working for a globally recognised brand you will be responsible for presenting a positive and professional customer service experience for customers and visitors. Our client is seeking 2 part-time staff to work 22½ hours per week on a rota basis with the ability to work 3 days out of...


  • Margate, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    This is a challenging role within a large and complex NHS organisation. It requires excellent time management and a significant level of attention to detail to ensure that staffing of UEC and GSM Doctors are safe and cost efficient. Proactive monitoring and escalation are required to a wide range of clinical colleagues and therefore it is essential that the...


  • Margate, United Kingdom Connells Group Full time

    Uncapped Commission We’re looking for a highly motivated **Trainee Estate Agent** who will develop into a **Lettings Negotiator** within our fantastic residential Lettings team in **Margate.** The Trainee Estate Agent / Lettings Negotiator is an entry level role where you will learn all aspects of residential lettings and be taken through an industry...

  • Finance Assistant

    4 days ago


    Margate, United Kingdom Reed Full time

    Finance Assistant Location: Margate (Hybrid working considered for established candidates)Job Type: 30-35 hours per weekSalary: £25,000 (Dependant on Experience) We are seeking a Finance Assistant with a solid accounting background to join our team. The ideal candidate will be well-versed in all aspects of accounting and capable of competently executing a...


  • Margate, Kent, United Kingdom Kent Community Health NHS Trust Full time

    Health and Rehabilitation Care Assistant NHS AfC: Band 3 Main area Adult community services Grade NHS AfC: Band 3 Contract Permanent Hours Full time Flexible working More emphasis on community-based care means there’s never been a better time to join us. We are looking for an enthusiastic and adaptable Health and Rehabilitation Care Assistant to...

  • Estate Manager

    2 days ago


    Margate, United Kingdom FirstPort Full time

    *Job Role:* Estate Manager (Ref 2459)*Location:* Margate, Kent*Salary: *£29,611.40 per annum plus benefits*Job Sector:* Retirement – Assisted Living*Hours:* Monday-Friday 8am-4pm (35 hours per week) - To include Bank Holidays*The job role** Maintain a high profile around the development / office, ensure our residents are checked within our requirements.*...


  • Margate, United Kingdom Superior Healthcare Full time

    **Superior Healthcare needs you!** We provide round-the-clock care packages to support people including children, young people and adults who have long term health conditions to live in the comfort and safety of their own home. We are urgently seeking carers and support workers in **Rams**gate and the surrounding area** to cover a choice of regular day,...


  • Margate, United Kingdom Immediate Medical Solutions Ltd. Full time

    **About us** **Providing high quality Health and Social Care Services;** From our headquarters in London, Immediate Medical Solutions works closely with the NHS and private sector to provide high quality Health and Social Care Services. As an NHS and Local Authorities approved provider, we are trusted to deliver best services via experienced, qualified...


  • Margate, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    An exciting opportunity has arisen to work alongside experienced physiotherapy /occupational therapy clinicians in the area of Health Care of the Older Person (HCOOP) at Queen Elizabeth Queen Mother Hospital, Margate. As a Band 4 Assistant Practitioner you will be part of a well-established Therapy team of Physiotherapists and Occupational Therapists with...