Customer Technical Advisor

6 months ago


Margate, United Kingdom Trapeze Recruitment Services Ltd Full time

**Summary**

**General duties to include**:

- Ensuring that the Customer Service technical line is manned
- Providing excellent customer service to all customers
- Responding to customers letters
- Generating spares and parts requests where applicable
- Maintaining and expanding individual and department product knowledge
- Provide full technical support to the customer services department
- Full handling of customer complaints, troubleshooting and highlighting similarities to relevant departments
- Arranging repairs and their collection
- Processing payments for repairs
- Administrative and office support activities; word processing, creating spreadsheets

**Key Skills and Experience**:

- Excellent verbal and written communication skills
- Excellent customer care skills demonstrating empathy with customers
- Good computer literacy
- Willingness to learn
- Ability to work in a busy high pressure busy office environment
- Have an enquiring and analytical mind with problem identification and solving skills
- Excellent organisational skills
- Be prepared to work additional hours as and when required

**Remuneration & Benefits**
- Competitive salary
- 25 days’ holiday + bank holidays
- 50% discount on products
- Private health cover
- Early finish Friday
- Great working environment

**Job Types**: Full-time, Permanent

Pay: £23,037.00-£25,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JO2109


  • Customer Advisor

    5 months ago


    Margate, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time 15 hours per week** **Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Margate** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • Margate, Kent, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Service Advisor to join our retail team in Margate, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock replenishment and...

  • Customer Advisor

    3 months ago


    Margate, United Kingdom B&Q Full time

    What's the job? The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them. What we need: A great...


  • Margate, Kent, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Margate. As a Field Service Engineer, you will be responsible for providing on-site installation, maintenance, and repair services for our clients.Key Responsibilities:Install and maintain technical...

  • Service Desk Agent

    2 months ago


    Margate, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Margate, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Margate, Kent, United Kingdom Pearson Whiffin - Manufacturing, Engineering & Technical Full time

    Design Engineering Opportunities£40,000 - £50,000 (dependent on skillset and experience)Flexible Working HoursPearson Whiffin - Manufacturing, Engineering & Technical is seeking an experienced Design Engineer with a background in designing industrial products.The successful candidate will be responsible for creating innovative product designs that meet...


  • Margate, United Kingdom Porterhouse Recruitment Full time

    Our esteemed client, a well-established residential installer specializing in Aluminium, Timber, and UPVC windows, doors, and conservatories, is actively seeking a proficient Customer Service Administration / Installations Co-Ordinator to strengthen their customer service and surveying team. If you possess excellent customer service skills and have prior...


  • Margate, United Kingdom Pearson Whiffin - Manufacturing, Engineering & Technical Full time

    Job Title: Design and Development Engineer for ManufacturingAbout Us: As a leading manufacturer in Manufacturing, Engineering & Technical, Pearson Whiffin prioritizes innovation and excellence.Role Summary: We are looking for an experienced Design and Development Engineer to drive the creation of bespoke products for various applications.Key...


  • Margate, Kent, United Kingdom The Forward Trust Full time

    Job Title: Employment Programme ManagerLocation: Not SpecifiedSalary: £27,000 - £31,000 per annumAbout the Role:We are seeking an experienced Employment Programme Manager to lead our team of Employment Advisors in delivering high-quality Information, Advice and Guidance (IAG) services to learners and job seekers.Key Responsibilities:To manage a team of...


  • Margate, Kent, United Kingdom Pearson Whiffin - Manufacturing, Engineering & Technical Full time

    Company Overview:Pearson Whiffin - Manufacturing, Engineering & Technical is a leading global company at the forefront of their field.Salary:We are offering an estimated salary of £45,000 per annum for this role.Job Description:This rare opportunity requires an experienced, qualified and hands-on multi-skilled engineer with a background in designing...


  • Margate, United Kingdom FirstRand Bank Limited Full time

    Description To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Connect with our customers by living up to our brand promise of “how can we help...


  • Margate, United Kingdom Abacus Kent Limited Full time

    We are currently seeking an experienced administration clerk to join our busy and friendly team to provide a high level of customer service. The job role involves servicing our current client base as well as selling general insurance products to the public, so excellent customer service skills and a helpful and courteous manner would be required. Abacus...


  • Margate, United Kingdom NHS Professionals Full time

    **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by...


  • Margate, Kent, United Kingdom Ad Warrior Ltd Full time

    Job Title: Employability Team ManagerWe are seeking a highly skilled and experienced Employability Team Manager to lead our team of Employment Advisors in delivering high-quality Information, Advice and Guidance services to learners and job seekers.The successful candidate will have a proven track record of managing employability contracts and will be able...


  • Margate, Kent, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install...


  • Margate, Kent, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Margate. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...


  • Margate, Kent, United Kingdom Ingersoll Rand Full time

    Key ResponsibilitiesEvaluate existing products for re-design based on issues raised by customers, vendors or internal team.Conduct product benchmarking and new technology exploration/development.Utilize computer aided engineering, analytical, and sophisticated instrumentation technology to assist in the development of company products.Select materials,...

  • Design Engineer

    7 days ago


    Margate, United Kingdom CV-Library Full time

    General duties to include: * Applies theories and principles to both simple and complex work including the design, product characteristics and documentation necessary to produce a quality product. * Evaluates existing products for re-design based on issues raised by customers, vendors or internal team. * Assesses functions to determine whether new...

  • Design Engineer

    14 hours ago


    Margate, United Kingdom Trapeze Recruitment Services Ltd Full time

    General duties to include: * Applies theories and principles to both simple and complex work including the design, product characteristics and documentation necessary to produce a quality product. * Evaluates existing products for re-design based on issues raised by customers, vendors or internal team. * Assesses functions to determine whether new...

  • Assembly Operative

    5 months ago


    Margate, United Kingdom HR GO Recruitment Full time

    Assembly Operative Location: Margate, Kent **Job Type**: Temp to Perm Pay: £11.10 per hour Hours: 8:00am - 5.30 Monday - Thursday / 8:00am - 12:00pm Friday Company Overview: Our client is a leading provider of high-quality electrical and engineering solutions. They are committed to delivering innovative products and services to international customers,...