Customer Technical Advisor
6 months ago
**Summary**
**General duties to include**:
- Ensuring that the Customer Service technical line is manned
- Providing excellent customer service to all customers
- Responding to customers letters
- Generating spares and parts requests where applicable
- Maintaining and expanding individual and department product knowledge
- Provide full technical support to the customer services department
- Full handling of customer complaints, troubleshooting and highlighting similarities to relevant departments
- Arranging repairs and their collection
- Processing payments for repairs
- Administrative and office support activities; word processing, creating spreadsheets
**Key Skills and Experience**:
- Excellent verbal and written communication skills
- Excellent customer care skills demonstrating empathy with customers
- Good computer literacy
- Willingness to learn
- Ability to work in a busy high pressure busy office environment
- Have an enquiring and analytical mind with problem identification and solving skills
- Excellent organisational skills
- Be prepared to work additional hours as and when required
**Remuneration & Benefits**
- Competitive salary
- 25 days’ holiday + bank holidays
- 50% discount on products
- Private health cover
- Early finish Friday
- Great working environment
**Job Types**: Full-time, Permanent
Pay: £23,037.00-£25,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: JO2109
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