Tenancy Services Officer

6 months ago

Margate, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**The role**

We are looking for a dynamic and inspiring Tenancy Services Officer - Response for our South East Region, covering the Medway, Thanet, Ashford and Canterbury. We are looking for someone to engage effectively with customers, resolving issues such as Breach of Tenancy, hoarding and attending evictions and new customer visits. You will be a car owner, and have the ability to travel to meet requirements of the role, be able to participate in Out of Hours rota, and be able to work flexibly to support effective case management. (potential for up to 8pm on a weekday, to 1pm on a Saturday)

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

**Interviews will be held over Teams on 16th April.**

**What you'll achieve**

This role will involve a mix of working from home, in office and travel across the South East. The Tenancy team in the South work together and office meetings will be in Margate, West Malling, Hastings or Bexley
- You will develop relationships with partner agencies such as local authorities, fire and police services.
- Deal with any issues effectively, supporting both complainants and witnesses.
- Resolve cases such as Breach of Tenancy, death of tenants and successions
- Provide specialist advice and guidance to all colleagues relating to tenancy issues.
- Prepare case work effectively, referring to legal team as required.

**What you'll bring**

**Essential skills**
- Demonstrable experience in successfully managing a complex housing management case load
- High level of knowledge in relevant legislation and best practice relating to social housing
- Excellent investigation and evidence gathering as part of effective case management
- Excellent verbal and other communication skills, including the ability to prepare complex reports
- Experience of successfully delivering good outcomes through partnership working

**Desirable skills**
- Experience in a similar role within Social Housing sector.

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.***

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer

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