Neighbourhood Adminstration Support Officer
6 months ago
**Neighbourhood Administration Support Officer**
**Location**: Margate
**Job Type**:Temporary ~ 9 Month Maternity Contract
**Salary**: £11.00 per hour
**Hours**: 30 hours per week
We are seeking a highly experienced & motivated administrator to work as a Neighbourhood Administration Officer to join the team at Thanet District Council. The Neighbourhood team helps the District Council meet the demands of the Neighbourhood services department.
A full clean UK driving licence is an advantage. An standard DBS will be carried out.
This is a temporary 9-month contract to cover maternity leave. Full training will be given.
**Responsibilities:
- **
Receive and process service requests from a wide range of stakeholders.
Undertake basic inspections of vehicles for licence compliance, not mechanical inspections
To resolve complaints and communicate results to the public and businesses in a firm but sensitive manner often in confrontational circumstances.
To provide advice and guidance to the public, other department members and colleagues.
Complete all types of Applications for licensing, events etc
Provide day to day customer service.
Provide information requested under the Environmental Information Regulations and Freedom of Information Act within the specified timescales.
**Skills:
- **
Basic knowledge of the local area is essential
Customer service skills
excellent communication skills - delivering messages clearly so that they cannot be misunderstood.
Good conflict management skills.
Ability to work under pressure and prioritise a busy workload.
Ability to interpret & explain basic legislative requirements.
Must be able to multi task & work well under pressure.
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