Resource Planner

5 months ago


Edinburgh, United Kingdom Diligenta Full time

**Who are Diligenta?**
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
**Summary of the role**
We are increasing the size and scope of our specialist Planning function, dedicated to implementing best practice Resource Planning to our services and we are now looking for a Resource Planner to join our operations function. This role involves setting up forecasting, capacity planning and scheduling for our services which include voice, back office, and complaint functions. An incredibly exciting opportunity to shape the future of Resource Planning within our company.
**Benefits**
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

**What you’ll be doing**
- Creating and building the long, medium and short term aspect of our forecasting which includes call demand, live chat, secure messaging, complaints and back office.
- Building and maintaining new long term workforce capacity models and methods, striving to innovate planning practices and techniques.
- Recommending, building, and maintaining short/medium term models to predict performance outcomes based on existing resources and provide recommendations for improvements and areas of opportunity.

**What we're looking for**
- Experience within Resource Planning, including forecasting, managing resource levels and using a workforce management solution.
- Able to demonstrate experience in creating forecasts and capacity planning models from scratch
- Ability to understand and utilise data as an analyst, including in-depth Excel and reporting suite skills.
- Experience working within a contact centre telephony environment and a back-office function.
- Ideally experience working within financial services.
- If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know._

Job Reference: DGENTA01946



  • Edinburgh, Edinburgh, United Kingdom Network Rail Full time

    Network Rail is seeking a Railway Resource Planner to join their team on a fixed-term basis. This role will provide critical support to the Maintenance Delivery Unit in planning and coordination of maintenance activities.The ideal candidate will possess strong analytical and problem-solving skills, with a good understanding of railway operations and...

  • Resource Planner

    5 months ago


    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £34802-£43502 **Who are Diligenta?**: Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...

  • Project Planner

    5 months ago


    Edinburgh, United Kingdom Ventient Energy Full time

    The **Project Planner** will provide project planning and logístical support to the Engineering and Asset Management teams for the implementation of performance improvement initiatives, engineering life extension inspections and works, and reactive component repair or replacement. The role will also support the development, improvement and documentation of...


  • Edinburgh, United Kingdom abrdn Full time

    Job Description 1 Broadway Park - The Gyle - Edinburgh 12 Month Fixed Term Contract **Job Description**: At abrdn, our purpose is to enable our clients to be better investors. Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions,...


  • Edinburgh, United Kingdom abrdn Full time

    Job Description 1 Broadway Park – The Gyle – Edinburgh12 Month Fixed Term ContractJob DescriptionAt abrdn, our purpose is to enable our clients to be better investors.Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, whilst the...

  • Senior Planner

    6 days ago


    Edinburgh, Edinburgh, United Kingdom Regional Scotland Full time

    About the RoleWe are seeking an experienced Senior Planner to join our planning team in Regional Scotland. As a key member of the team, you will be responsible for leading project schedules for large-scale construction projects, ensuring efficient resource use.Job Description:Lead project schedules and ensure efficient resource useCreate compliant project...


  • Edinburgh, Edinburgh, United Kingdom oilandgas Full time

    Job OverviewWe are seeking a highly skilled Senior Production Planner to join our team at oilandgas. In this role, you will be responsible for planning and coordinating the production process, ensuring that manufacturing and filling activities are executed efficiently and effectively.The ideal candidate will have a strong background in production planning...


  • Edinburgh, United Kingdom The Resourcing Team Full time €45,000

    Microsoft Project Planner (Security cleared) Edinburgh £This is a fantastic opportunity to join a successful security company who specialise in Security / Access Control Systems to some of the largest Utility companies across the UK as part of the National Grid Technology Framework. The purpose of the Planner is to advise, guide and manage site functions...


  • Edinburgh, Edinburgh, United Kingdom Ventia Pty Limited Full time

    Job Title: Maintenance Planner for Defence InfrastructureAbout the Role:Ventia is seeking an experienced ADF Unit Maintenance Planner to join our team at RAAF Base Edinburgh. This role will be embedded within a Defence unit/s to ensure seamless execution of efficient and effective planning, resource allocation, work order administration, procurement and...


  • Edinburgh, United Kingdom Balfour Beatty Full time

    **About the role** From minor works to major infrastructure projects, Balfour Beatty has a proven record of civil engineering excellence. Using our broad range of experience and expertise, we deliver cost-efficient service packages, tailor-made for our customers. We provide the financial security and broad resources of a major contractor, while using our...

  • Production Planner

    11 hours ago


    Edinburgh, United Kingdom Nine Twenty Recruitment Full time

    Role: Production PlannerLocation: Edinburgh Salary: Competitive + Benefits Contract: Full-Time – Hybrid (1 day WFH per week)Do you want to work for Scotland’s Premium Beer Company?At Innis & Gunn, we’re not just brewing beer—we’re brewing passion, innovation, and excellence. From humble beginnings to becoming a trailblazer in the craft beer...

  • Production Planner

    3 hours ago


    Edinburgh, United Kingdom Nine Twenty Recruitment Full time

    Role: Production PlannerLocation: Edinburgh Salary: Competitive + Benefits Contract: Full-Time – Hybrid (1 day WFH per week)Do you want to work for Scotland’s Premium Beer Company?At Innis & Gunn, we’re not just brewing beer—we’re brewing passion, innovation, and excellence. From humble beginnings to becoming a trailblazer in the craft beer...

  • Senior Planner

    6 months ago


    Edinburgh, United Kingdom Turner & Townsend Full time

    Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries...

  • Transport Planner

    2 months ago


    Edinburgh, United Kingdom RSK Group Full time

    SCP, part of the RSK Group, is recruiting for an innovative Transport Planner to join the team. This is a full time, permanent hybrid role and candidates must be commutable to the Edinburgh office. You will be joining a growing team, who cares greatly about the development, training and diversity of their growing workforce. SCP is a rapidly...

  • Workforce Planner

    6 months ago


    Edinburgh, United Kingdom Equans Full time

    **Requisition ID**: 56352**Domain**: Support Services/Customer Services and Administration**Contract type**: Hidden (29021)**Schedule**: Full-Time**EQUANS is looking for a Workforce Planner to join our team based at the Royal Infirmary Edinburgh on a temporary (12 Months) basis. This is a full time role working 37.5 hours per week. On offer is a competitive...

  • Production Planner

    11 hours ago


    Edinburgh, Scotland, Scotland, United Kingdom Nine Twenty Recruitment Full time

    Role: Production PlannerLocation: Edinburgh Salary: Competitive + Benefits Contract: Full-Time – Hybrid (1 day WFH per week)Do you want to work for Scotland’s Premium Beer Company?At Innis & Gunn, we’re not just brewing beer—we’re brewing passion, innovation, and excellence. From humble beginnings to becoming a trailblazer in the craft beer...


  • Edinburgh, United Kingdom The Resourcing Team Full time

    Microsoft Project Planner (Security cleared)Edinburgh£45,000 per annum + packageThis is a fantastic opportunity to join a successful security company who specialise in Security / Access Control Systems to some of the largest Utility companies across the UK as part of the National Grid Technology Framework. The purpose of the Planner is to advise, guide and...


  • Edinburgh, United Kingdom The Resourcing Team Full time

    Microsoft Project Planner (Security cleared)Edinburgh£45,000 per annum + packageThis is a fantastic opportunity to join a successful security company who specialise in Security / Access Control Systems to some of the largest Utility companies across the UK as part of the National Grid Technology Framework. The purpose of the Planner is to advise, guide and...


  • Edinburgh, United Kingdom The Resourcing Team Full time

    Microsoft Project Planner (Security cleared)Edinburgh£45,000 per annum + packageThis is a fantastic opportunity to join a successful security company who specialise in Security / Access Control Systems to some of the largest Utility companies across the UK as part of the National Grid Technology Framework. The purpose of the Planner is to advise, guide and...


  • Edinburgh, United Kingdom The Resourcing Team Full time

    Microsoft Project Planner (Security cleared)Edinburgh£45,000 per annum + packageThis is a fantastic opportunity to join a successful security company who specialise in Security / Access Control Systems to some of the largest Utility companies across the UK as part of the National Grid Technology Framework. The purpose of the Planner is to advise, guide and...