Senior Document Operations Coordinator
6 days ago
Onfido lets people prove their identity anytime, anywhere. We’re creating a more open digital world by connecting them to the services they love and need simply, speedily and safely - whether they’re renting a car or opening a bank account. We’re building a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ and ‘Best AI product in FinTech’ awards at CogX
We are a global, established, technology company having surpassed $130M in annual recurring revenue (ARR) with a prominent position in the global marketplace, and have been repeatedly recognized for our performance and innovation. In 2023, we’ve been awarded ‘Best Fraud Detection and Prevention Company of the Year by Frost & Sullivan, featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors such as TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with hundreds of businesses to help millions access services every week - from billion dollar institutions to hypergrowth unicorns. We support checks in 195 countries, and 2,500+ document types. With over 1,200 customers worldwide and 500 employees
Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.
**The Opportunity**
Onfido's platform supports hundreds of documents, with each one displaying unique signals. As the global landscape shifts, our technology will need to constantly evolve to ensure we can continue to deliver a world class product.
As a result, the Document Operations team is looking for a data driven individual who can help us reach our operational efficiency goals.
Based within our Technology department, you will be involved in ensuring that we can continue scaling our document onboarding process. This involves managing the lifecycle of new documents through our innovative ML-systems, identifying gaps in our tooling and providing feedback to Product and Engineering. Succeeding together is one of Onfido's core values and you will receive in depth-training through both our new joiner onboarding process and from members within your team.
In addition, you will be led by a supportive team lead who will nurture your ongoing growth and development at Onfido.
**As a Document Operations Coordinator, we would like to see you display the following skills and experience**:
- Driven personality with a can-do attitude
- Solve problems using a variety of analytical and technical tools including querying databases
- Structured approach and comfortable working at speed to tight deadlines.
- Collaborative and happy working cross-functionally.
- Strong communication and team working skills in a global, multi-cultural, fast-paced environment
**The Following Are Also Desirable**:
- Familiarity with Looker or other business analytic tools, Google sheets/Excel
- Ability to create insight out of large datasets
- Knowledge of Jira and Confluence tools
- Familiarity with command line interface
**Where you will be**:
At Onfido, we have a distributed workforce. This role will be based as advertised on the job description. We have a hybrid model, and you can choose to work fully remote, or come to our offices We let all of our employees choose what’s best for them.
**Onfido Culture:
Onfidoers share a set of core values and want to hear from you if you believe in:
**> Succeeding together;** you work collaboratively and put the team first
**> Taking pride;** you care about quality, producing great work and customer / user outcomes
**> Creating customer buzz;** you demonstrate a strong user / customer focus
**> Learning things & sharing them;** you have a natural curiosity and default to sharing knowledge with others
**> Finding a better way;** you’re adept at finding solutions, experimentation and innovating to make things better
**Benefits**:
We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:
**> **25 days annual leave plus a day off for your Birthday.
**> **Two paid volunteering days per year.*
**> **Bupa Private Medical and Dental Insurance*
**> **Life Assurance (3x Annual Base Salary)*
**> **Pension with The People’s Pension (employer contribution 4% of base salary)*
**> **Generous paid parental leave
**> **Free mental health coaching provided online
**> **Life enrichment allowance of up to £80 per month to use for services including gym, yo
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