Customer Solutions Specialist

6 months ago


Walsall, United Kingdom RAC Full time

**About The Role**:
**RAC** have exciting opportunities for **Customer Solution Specialists** to join our team in **Manchester (The Vic - Salford) **on a **permanent basis** working within our friendly and welcoming** CSC Contractor Team**

Salary is **£20,933.39**

Monday-Sunday, between **06:00-23:30** (Full Time 35 hours)

**What we offer**
- At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding _**_you _**_in return. As well as a competitive salary, you’ll have all these extra benefits:_
- Eligibility to join our bonus scheme.
- 23 Days Annual Leave
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.

This position will require you to make both inbound and outbound calls to customers, you will also receive inbound calls from our contractors requesting updates or any additional information they may need before arriving the scene of a breakdown. As well as speaking with RAC Colleagues, you can also expect to be speaking with our customers over the phone providing them any necessary updates they may need to know about their breakdown such as ETA updates.

**Key Accountabilities include**:

- Have the ability to identify customer delay and work with the wider Customer Service team to gain a resolution and where appropriate agree alternative deployment decisions
- Ensure compliance to our processes and contractual agreements
- Effectively communicate to our customers, our plans to resolve their situation and manage their experience through to completion
- To achieve the performance objectives required by the business
- Have a high level of engagement with various key internal and external contacts
- To deliver effective deployment decisions through RAC Resources and the RAC Contractor network to our customers in a timely and efficient manner

Together we are all **#OrangeHeroes



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