Front of House Administrator

5 months ago


London, United Kingdom The Awareness Centre Ltd Full time

**JOB PURPOSE**:
This is a client/customer facing position, requiring excellent customer service to be provided to all within the organisation. To work with the front of house team in our Clapham Centre. Answer all enquiries from clients and therapists.

Making client bookings into the Low-Cost Counselling Service and the Private Therapy Service.

Diary management of all therapists within the centres, for Low Cost and Private.

Prepare the training room for courses and workshops. Check all rooms throughout the day and keep them tidy.

**PRINCIPAL ACCOUNTABILITIES**:

- Provide outstanding customer service to existing clients, new clients, prospective clients, staff, practitioners and other stakeholders.
- Maintain and update the reception booking system.
- Manage all aspects of the reception function.
- Responsible for being flexible, as shift patterns may change accordingly to suit organisational requirements; For example, shift/holiday cover.
- Liaise effectively with all levels of staff, therapists, tutors and clients within the centre.
- Responsible for working with the highest level of accuracy.
- To maintain a helpful and user-friendly approach.
- To carry out all aspects of work with professionalism and efficiency.
- To work closely with the Front of House Senior Lead, Front of House Lead, Front of house administrators, other staff members and therapists.
- To communicate effectively, in written and verbal form
- To maintain the highest standards of confidentiality, in accordance with the centre’s policies.
- To complete all tasks as instructed by the Front of House Lead
- Ensure quality assurance by performing the standards set by the organisation.
- To be able to take card payments and checking client payments.

**QUALIFICATION AND SKILLS**:

- Previous front of house/reception experience necessary.
- Excellent communication and interpersonal skills.
- Communication sensitivity: To be able to liaise with clients and be aware of the sensitive information. Responding in a manner that is empathic.
- To be able to work within the remit of all General Data Protection Regulation (GDPR) guidelines.

Ability to work under pressure and good time management.
- Excellent organisation skills, prioritisation skills, ability to multitask and attention to detail.
- Professional and a collaborative approach to working within a team.
- Ability to work effectively with all colleagues.
- High proficiency in Excel, Word, Outlook and knowledge of using databases, including CRM and Microsoft 365.
- Excellent administration skills.

**RELATIONSHIPS**
- Front of House Senior Leads
- Front of House Lead
- Front of House Administrators
- Counselling Coordinator
- Counselling Administrators
- Training Coordinator
- Therapists and Students



**Job Types**: Part-time, Permanent
Part-time hours: 15 per week

**Salary**: £13.50 per hour

**Benefits**:

- Company pension

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London SW4 9JX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- reception: 1 year (required)

Work Location: In person



  • London, Greater London, United Kingdom Front Recruitment Full time

    Job Title: Corporate Front Desk AdministratorWe are seeking a highly skilled and experienced Corporate Front Desk Administrator to join our team at Front Recruitment.Job Summary: The successful candidate will provide exceptional front-of-house support to our clients, ensuring a seamless and professional experience.Key Responsibilities:Manage the switchboard...


  • London, United Kingdom Front Office Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Front of House Graduate, **and you will start your progression towards becoming a valuable...


  • London, United Kingdom Ribbons & Reeves Full time

    **Front of House Administrator | **Kensington** Are you a Graduate looking for fun and purposeful work? If so, we’re looking for bright, capable individuals with **SIMs experience** to work in school office-based roles across Kensington. Work will be fast paced and enjoyable, there is good variety of work available from general admin to front of house...


  • London, Greater London, United Kingdom Richard House Children's Trust Full time

    We are seeking an experienced Front of House Administrative Coordinator to join our team at Richard House Children's Trust. As the first point of contact, you will provide a world-class service to our users, ensuring a smooth and efficient experience.About the Role:* Provide administrative support to the Executive Team, including diary management, email...


  • London, Greater London, United Kingdom Knightsbridge Recruitment Full time

    Front of House and Administration ProfessionalWe are seeking a highly skilled and experienced Front of House and Administration Professional to join our team at Knightsbridge Recruitment. As a Front of House and Administration Professional, you will be responsible for providing exceptional customer service and administrative support to our clients and...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    Job DescriptionWe are seeking a skilled Corporate Liaison Specialist to join our team at Front of House Recruitment in London.This is a challenging role that requires excellent communication and administration skills, as well as the ability to work in a fast-paced environment. The successful candidate will be responsible for meeting and greeting clients,...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Summary: Front of House Recruitment is seeking a highly skilled Corporate Hospitality Coordinator to provide exceptional customer service and support to its global clientele. This role requires a strong background in front-of-house reception, with experience in managing reservations, events, and client relations.Welcoming clients, staff, and visitors...


  • London, Greater London, United Kingdom Zeno Group Full time

    Zeno Group is an award-winning, global, integrated communications agency seeking a skilled Front of House and Office Administrator to join our vibrant team in London. As a key member of our administration team, you will provide exceptional support to our employees and visitors, ensuring a seamless and efficient experience for all.About the RoleThis hybrid...


  • London, Greater London, United Kingdom The Other House Full time

    Role OverviewThe Other House is seeking a highly skilled and enthusiastic Guest Services Assistant to join our team. As a key member of our front of house team, you will be responsible for delivering exceptional resident experiences across all aspects of our hospitality services.Key ResponsibilitiesProvide exceptional customer service to residents, members,...

  • Receptionist

    6 months ago


    London, United Kingdom Front of House Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • London, Greater London, United Kingdom Royal Opera House Full time

    Front of House Attendant£ per hour - Permanent, part-time contracts (3 shifts per week, shift length varies)- Contracts starting w/c 11th September 2023We are seeking a Front of House Attendant to join our team at the Royal Opera House. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our...

  • Front of House Team

    6 months ago


    London, United Kingdom WatchHouse - Somerset House Full time

    WatchHouse is a specialty coffee group and roastery with 12 locations across London and a flagship House in Bath. With new sites on the horizon, we continue to grow at pace with exciting opportunities for those wishing to build a career in hospitality. **We are passionate about people, products and places and every day we share our vision of the Modern...


  • London, Greater London, United Kingdom The Other House Full time

    Front of House Manager RoleThe Other House is seeking a skilled Front of House Manager to lead our team of HouseJacks, delivering exceptional experiences for residents, members, and guests. As a Front of House Manager, you will be responsible for managing front of house operations, ensuring seamless service delivery, and driving sustainability and...


  • London, United Kingdom The Other House Full time

    **Be part of something extraordinary**!** Are you ready to join one of London’s most iconic Lifestyle Brands? Welcome to The Other House, a Residents Club, where we’re not just redefining the hotel market, we’re re-writing the rules. Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    Job Title: Corporate Receptionist OpportunityJob Description:We are seeking a highly skilled and experienced Corporate Receptionist to join our team at a large global Law Firm. As a Corporate Receptionist, you will be responsible for providing exceptional customer service to clients, staff, and visitors, while also managing the day-to-day operations of the...

  • Front of House

    5 months ago


    London, United Kingdom Bower Search Full time

    We are actively hiring various Front of House & Reception / administrative positions for financial services and other similar companies. - Central London - Full-time - Office based (no hybrid working) - Permanent roles - Adminstrative and / or reception / front of house experience required You must have relevant experience and be available to start within 1...


  • London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerWe are seeking a highly skilled and experienced Front of House Manager to lead our team of HouseJacks (Guest Services Assistants) in delivering exceptional experiences across front of house areas, serving a mix of residents, members, and guests.The successful candidate will have a strong background in the management of front of house or...


  • London, Greater London, United Kingdom The Other House Full time

    About the RoleThe Other House is seeking a highly skilled and experienced Front of House Manager to lead our team of HouseJacks (Guest Services Assistants) in delivering exceptional experiences across front of house areas. This is a fantastic opportunity for a creative and entrepreneurial individual who can drive change and look for operational...


  • London, United Kingdom Flexim Group SA Full time

    **Role Purpose** We are looking for a receptionist to be responsible for providing an excellent front of house, administration and hospitality service at our client’s office. The role is office-based with our client, and you will work closely with our Operations Manager, Facilities and Front of House team. Our client’s office experiences a large number...


  • London, United Kingdom The Other House Full time

    **Be part of something extraordinary**!** Are you ready to join one of London’s most iconic Lifestyle Brands? Welcome to The Other House, a Residents Club, where we’re not just redefining the hotel market, we’re re-writing the rules. Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private...