Front of House Administrator

4 months ago


London, United Kingdom The Awareness Centre Ltd Full time

**JOB PURPOSE**:
This is a client/customer facing position, requiring excellent customer service to be provided to all within the organisation. To work with the front of house team in our Clapham Centre. Answer all enquiries from clients and therapists.

Making client bookings into the Low-Cost Counselling Service and the Private Therapy Service.

Diary management of all therapists within the centres, for Low Cost and Private.

Prepare the training room for courses and workshops. Check all rooms throughout the day and keep them tidy.

**PRINCIPAL ACCOUNTABILITIES**:

- Provide outstanding customer service to existing clients, new clients, prospective clients, staff, practitioners and other stakeholders.
- Maintain and update the reception booking system.
- Manage all aspects of the reception function.
- Responsible for being flexible, as shift patterns may change accordingly to suit organisational requirements; For example, shift/holiday cover.
- Liaise effectively with all levels of staff, therapists, tutors and clients within the centre.
- Responsible for working with the highest level of accuracy.
- To maintain a helpful and user-friendly approach.
- To carry out all aspects of work with professionalism and efficiency.
- To work closely with the Front of House Senior Lead, Front of House Lead, Front of house administrators, other staff members and therapists.
- To communicate effectively, in written and verbal form
- To maintain the highest standards of confidentiality, in accordance with the centre’s policies.
- To complete all tasks as instructed by the Front of House Lead
- Ensure quality assurance by performing the standards set by the organisation.
- To be able to take card payments and checking client payments.

**QUALIFICATION AND SKILLS**:

- Previous front of house/reception experience necessary.
- Excellent communication and interpersonal skills.
- Communication sensitivity: To be able to liaise with clients and be aware of the sensitive information. Responding in a manner that is empathic.
- To be able to work within the remit of all General Data Protection Regulation (GDPR) guidelines.

Ability to work under pressure and good time management.
- Excellent organisation skills, prioritisation skills, ability to multitask and attention to detail.
- Professional and a collaborative approach to working within a team.
- Ability to work effectively with all colleagues.
- High proficiency in Excel, Word, Outlook and knowledge of using databases, including CRM and Microsoft 365.
- Excellent administration skills.

**RELATIONSHIPS**
- Front of House Senior Leads
- Front of House Lead
- Front of House Administrators
- Counselling Coordinator
- Counselling Administrators
- Training Coordinator
- Therapists and Students



**Job Types**: Part-time, Permanent
Part-time hours: 15 per week

**Salary**: £13.50 per hour

**Benefits**:

- Company pension

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London SW4 9JX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- reception: 1 year (required)

Work Location: In person



  • London, Greater London, United Kingdom Front of House Recruitment Full time

    We are seeking a highly skilled and professional Receptionist to join our team at a prestigious boutique law firm in London. As the first point of contact, you will play a key role in creating a positive impression of the firm.The ideal candidate will have a personable and welcoming demeanor, with excellent communication and administrative skills. You will...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    We are seeking a highly skilled and professional Receptionist to join our team at a prestigious boutique law firm in London. As the first point of contact, you will play a key role in creating a positive impression of the firm.The ideal candidate will have a personable and welcoming demeanor, with excellent communication and administrative skills. You will...


  • London, United Kingdom Front Office Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Front of House Graduate, **and you will start your progression towards becoming a valuable...


  • London, United Kingdom Ribbons & Reeves Full time

    **Front of House Administrator | **Kensington** Are you a Graduate looking for fun and purposeful work? If so, we’re looking for bright, capable individuals with **SIMs experience** to work in school office-based roles across Kensington. Work will be fast paced and enjoyable, there is good variety of work available from general admin to front of house...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    Receptionist Role at a Prestigious Law FirmWe are seeking a highly skilled and professional Receptionist to join our team at a prestigious boutique law firm in London. As the first point of contact, you will play a key role in creating a positive impression of the firm. Your primary responsibility will be to provide exceptional customer service to clients...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    Receptionist Role at a Prestigious Law FirmWe are seeking a highly skilled and professional Receptionist to join our team at a prestigious boutique law firm in London. As the first point of contact, you will play a key role in creating a positive impression of the firm. Your primary responsibility will be to provide exceptional customer service to clients...


  • London, Greater London, United Kingdom Richard House Children's Trust Full time

    We are seeking an experienced Front of House Administrative Coordinator to join our team at Richard House Children's Trust. As the first point of contact, you will provide a world-class service to our users, ensuring a smooth and efficient experience.About the Role:* Provide administrative support to the Executive Team, including diary management, email...


  • London, Greater London, United Kingdom Knightsbridge Recruitment Full time

    Front of House and Administration ProfessionalWe are seeking a highly skilled and experienced Front of House and Administration Professional to join our team at Knightsbridge Recruitment. As a Front of House and Administration Professional, you will be responsible for providing exceptional customer service and administrative support to our clients and...


  • London, Greater London, United Kingdom Front Recruitment Full time

    Job Title: Receptionist/AdministratorJob Summary: We are seeking a highly skilled and experienced Receptionist/Administrator to join our team at Front Recruitment. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and administrative support.Key Responsibilities:Front Desk Duties:Manage...


  • London, Greater London, United Kingdom Front Recruitment Full time

    Job Title: Receptionist/AdministratorJob Summary: We are seeking a highly skilled and experienced Receptionist/Administrator to join our team at Front Recruitment. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and administrative support.Key Responsibilities:Front Desk Duties:Manage...

  • Office Administrator

    1 month ago


    London, Greater London, United Kingdom Front of House Recruitment Full time

    Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Front of House Recruitment. As the primary point of contact for visitors and a key liaison within the building's community, you will play a crucial role in ensuring the smooth and efficient operation of our office.Key Responsibilities:Health & Safety and...

  • Office Administrator

    1 month ago


    London, Greater London, United Kingdom Front of House Recruitment Full time

    Office ManagerWe are seeking a highly organized and detail-oriented Office Manager to join our team at Front of House Recruitment. As the primary point of contact for visitors and a key liaison within the building's community, you will play a crucial role in ensuring the smooth and efficient operation of our office.Key Responsibilities:Health & Safety and...


  • London, Greater London, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    Front of House Administrator Job DescriptionWe are seeking a highly organized and proactive Front of House Administrator to join our team at Katie Bard (Angela Mortimer Plc). The successful candidate will be responsible for providing administrative support to our front of house team, ensuring a smooth and efficient experience for our clients.Key...


  • London, Greater London, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    Front of House Administrator Job DescriptionWe are seeking a highly organized and proactive Front of House Administrator to join our team at Katie Bard (Angela Mortimer Plc). The successful candidate will be responsible for providing administrative support to our front of house team, ensuring a smooth and efficient experience for our clients.Key...


  • London, Greater London, United Kingdom Zeno Group Full time

    Zeno Group is an award-winning, global, integrated communications agency seeking a skilled Front of House and Office Administrator to join our vibrant team in London. As a key member of our administration team, you will provide exceptional support to our employees and visitors, ensuring a seamless and efficient experience for all.About the RoleThis hybrid...


  • London, Greater London, United Kingdom The Other House Full time

    Role OverviewThe Other House is seeking a highly skilled and enthusiastic Guest Services Assistant to join our team. As a key member of our front of house team, you will be responsible for delivering exceptional resident experiences across all aspects of our hospitality services.Key ResponsibilitiesProvide exceptional customer service to residents, members,...

  • Receptionist

    5 months ago


    London, United Kingdom Front of House Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • London, Greater London, United Kingdom Front of House Recruitment Full time

    **Corporate Receptionist Opportunity**We are seeking a highly skilled and experienced Receptionist to join our team at a leading global law firm in London.The successful candidate will be responsible for providing exceptional customer service, managing meetings and events, and ensuring the smooth operation of the front office.Key Responsibilities:Meeting and...


  • London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you a hospitality professional looking for a new challenge? We're seeking a skilled Front of House Manager to join our team at The Other House, a unique lifestyle brand that's redefining the hotel market.About the RoleThe Front of House Manager will lead our team of HouseJacks, providing exceptional service to our residents,...


  • London, Greater London, United Kingdom The Other House Full time

    Front of House ManagerAre you a hospitality professional looking for a new challenge? We're seeking a skilled Front of House Manager to join our team at The Other House, a unique lifestyle brand that's redefining the hotel market.About the RoleThe Front of House Manager will lead our team of HouseJacks, providing exceptional service to our residents,...