Welcome & Service Assistant
5 months ago
We have an exciting opportunity for you to join us as a Welcome & Service Assistant.
As the public face of our properties, you’ll provide a warm, friendly welcome, answer questions and make sure everyone has an enjoyable and memorable visit. Your role is to make sure our visitors have the best day they can.
This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Weekend working is required, hours will be discussed at interview stage.
What it's like to work here:You’ll be reporting to the Property Operations Manager, working with the team at the Sissinghurst Portfolio.
The Sissinghurst Portfolio consists of 4 stunning properties:
Lamb House, in the heart of Rye, boasts 300 years of history with literary connections to some of the greatest writers of the 20th century.
Sissinghurst Castle Garden is a highly personal garden planned by two people whose artistry was matched by their plant knowledge and who had an individual point of view.
Smallhythe Place, once the home of actress Ellen Terry, contains a house turned museum and it's own Barn Theatre, whilst enjoying stunning views of the Kent countryside.
Stoneacre is a hidden gem, just 15 minutes from the centre of Maidstone, it is a 15 th Century house with an Arts and Crafts twist, nestled amongst a glorious garden.
What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. You'll be helping to promote the benefits of actively supporting the National Trust and taking pride in where you work.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
Who we're looking forWe'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/12/24)
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