Customer Service Manager

4 weeks ago


Liverpool, United Kingdom Marshall Moore Full time

**The Company**:

- Global shipping organisation
- Well established and respected within the industry
- Innovative and forward thinking
- Progressive and friendly environment

**The Role**:

- Managing a team of import coordinators
- Conducting 1-2-1's and appraisals with the team in order to monitor performance
- Ensuring the department achieves productivity levels and KPI's in order to ensure customer satisfaction
- Attending off site meetings with customers
- Producing reports for senior management
- Motivating and mentoring the team
- Managing various projects to support the development and ongoing growth of the business
- Must have extensive managerial experience in a customer service environment
- Shipping/logistics experience ideal but not essential
- People development experience
- Self motivated and organised
- Ability to build team enthusiasm and morale

**What they offer**:

- Competitive salary and fantastic benefits including excellent pension contribution, health care, additional leave and performance based bonus
- Impressive offices and welcoming work environment
- Hybrid working - 3 days office based, 2 days work from home



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