Customer Service and Office Manager

2 months ago


Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

**Client Details**

**Description**
- Ownership of company customer service processes (including implementation of any suitable customer services management systems - currently Zendesk.) monitoring of customer service responses and training of staff, handling of complex customer issues whenescalated by customer services staff.
- Daily responsibility for Staff welfare, including monitoring and reporting of health and safety issues/concerns. Ability to identify when to escalate to Directors.
- Responsibility for training, performance monitoring & performance review of all staff in accordance with policies and procedures.
- Responsibility for resolving Staff issues/concerns as first point of contact, this includes annual leave arrangements, sickness absences, disciplinary issues and grievances.
- Responsibility for policy implementation and oversight of all policies provided by Directors. Ability to assist with policy review as required.

**Profile**
- Experience of (and/or qualifications in) managing in a customer services role/environment. This will include the development of customer services processes and training of customer services staff.
- IT literacy (ZENDESK or similar, Basic HR software, excel, word, Trello or similar, Warehouse Management Systems, basic IT troubleshooting & ability to identify when to escalate.)

**Job Offer**
- Penison
- Employee discounts
- Progression



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