Customer Service Officer

2 weeks ago


Liverpool, United Kingdom Cobalt Housing Full time

**Job title**:Customer Service Officer

**Contract**: 9 month fixed term contract

**Salary**: £25,041.53 per annum rising to £26,359.51 upon successful completion of 6 month probation period

**Location**: L11 2SF

Working within a busy team, Customer Service Officer will be responsible for acting as the first point of contact for all customers, providing a high quality of service is delivered at all times and ensuring that all enquiries are dealt with promptly, in line with agreed published standards and targets. Proficient communication skills are key for this role, as you will also regularly liaise with other departments, contractors and partner agencies as appropriate to resolve enquiries.

To be considered for this role, you will need to have experience of dealing with the public in a service capacity, strong problem-solving skills and ability to work as part of a team. You should be able to work on your own initiative and will adhere to and promote Cobalt values and behaviours.

The closing date for the position of Customer Service Officer will be Sunday 26th March 2023. Successful applicants should be able to attend an interview week commencing 3rd April 2023.

**Job Types**: Full-time, Fixed term contract

**Salary**: £25,041.53-£26,359.51 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Application question(s):
**Experience**:

- Customer Support & Client Services Occupations: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Liverpool, L11 2SF

Application deadline: 26/03/2023



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