Customer Service Manager

2 weeks ago


Liverpool, United Kingdom Page Personnel Sales Full time

About Our Client

This organisation is an esteemed presence in the Logistics industry. They are a large employer with a significant workforce and are known for their commitment to excellence and a strong emphasis on professionalism and integrity.

This business manages blue chip customers worldwide to transport a wide range of products by road, rail, sea and air

Job Description

  • Ensure excellent standards of customer service is provided within existing SLA frameworks
  • Be familiar and confident in regulations surrounding the movement of goods, support your team in ensuring compliance when communicating with customers
  • Lead the customer service team, ensuring high levels of customer satisfaction.
  • Develop and implement customer service policies and standards.
  • Handle complex and escalated customer service issues.
  • Analyse customer service data to improve services, processes, and systems.
  • Collaborate with other departments to ensure consistent customer service.
  • Train and mentor team members to optimise performance and service delivery.
  • Monitor and manage team performance, providing regular feedback and coaching.
  • Advocate for the customer, influencing company decisions and policies.

The Successful Applicant

A successful Customer Service Manager should have:

  • Proven leadership skills within a customer service setting - this experience will need to come from a similar movement of goods background, ideally within a transport business
  • Excellent understanding of customer service principles and practices.
  • Ability to analyse data and make informed decisions.
  • Strong problem-solving skills and the ability to handle complex customer issues.
  • Excellent communication skills, both written and verbal.
  • A degree or equivalent qualification in business or a related field.

What's on Offer

  • A competitive salary range of £44,000 to £50,000 per annum.
  • Bonus
  • Paid training and progression
  • A generous holiday leave allowance.
  • Hybrid working
  • An inclusive, supportive, and high-performing company culture.
  • Access to a company car scheme and company pension. (with free onsite parking and charging for electric vehicles)
  • The opportunity to work with a dedicated and professional team.

If you are a committed and professional individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join a company that values excellence and professionalism. #J-18808-Ljbffr

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