Customer Service

4 weeks ago

Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

Busy call centre based in Liverpool city centre for a well-established company. award-winning Internet Service Provider Looking for customer service agents to support our busy and growing team.This role is offering full training and long-term career developmentwith varied shift patterns.

**Client Details**

The client has a large customer base, award-winning company. The client has a positive and busy environment. Every member of the team to share in each others successes and to encourage collaboration and ideas from the whole team.

**Description**

Your primary role in this position would be to support customers with a variety of queries in relation to a wide range of products and services, Duties include:

- Liaising with Contact Centre to assist with questions and concerns
- Create and close customer accounts
- Process refunds and credits on customer accounts
- Work with relevant people and teams to progress customer installations
- Liaise with suppliers and contractors with order processing
- Contact customers to assist with renewing contracts, inviting them to place an order, and checking in on newly connected customers
- Anything else to support the department in line with training, skill and experience as requested by line manager.

**Profile**

This is a fast-paced role in a company that is growing quickly, so you'll need to be comfortable with handling multiple enquiries concurrently and with regularly updated or introduced processes and ways of working. As we're growing quickly, this role wouldbe suited to someone who has experience of working in a start up style company.
- Current or recent experience working with multiple teams and people
- Current or recent experience working in a customer service or customer support environment
- Customer focused, with attention to detail
- 1+ year's experience working with any CRM system (Sales force preferred)
- A good working knowledge of Microsoft Office packages, in particular Excel.

**Job Offer**

This is an opportunity to work for a thriving business with career progression. Other benefits will include:

- Competitive Salary Range - £22-25k
- 25 day's annual leave (plus bank holidays)
- Contributory pension Scheme (up to 5% company contribution)
- Company Private Health Scheme

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