Head of Operational Services
7 months ago
**Are you an experienced manager in the field of health and social care, eager to take the next step in your career towards senior leadership? We've got a rare and exciting opportunity just for you**:
At Sense Scotland, what’s important is that all our staff have a genuine passion to make a difference in the lives of people with additional support needs. We are looking for individuals who are enthusiastic, reliable, adaptable, have a strong work ethic and have a genuine passion for the work we deliver.
**About the Role**:
We are currently seeking a **Head of Operations** to join our accomplished team of operational managers and dedicated support staff. In this role, you will play a pivotal part in ensuring that the individuals we support can achieve their utmost potential and best life.
As the **Head of Operational Services**, you will lead the development, design, and delivery of our adult and children's services, situated in the** Fife and Perth & Kinross** area. Your responsibilities will encompass the strategic, operational, and programmatic dimensions of our services, with commitment to fostering excellence, inclusivity, and achieving meaningful outcomes.
**Key Responsibilities include**:
- ** Service Delivery and Quality Assurance - **Ensure high-quality service delivery and ongoing improvement by managing staff, adhering to legal requirements, monitoring, and offering 24/7 support as needed.
- ** People Management -** As Head of Operational Services, you will oversee at least three Registered Managers, ensuring consistent recruitment, performance management, professional development, addressing recruitment and retention challenges, and ensuring HR policy compliance.
- ** Development of Services -** This role involves developing and redesigning services, including introducing new services, identifying business opportunities, establishing external connections, and staying updated on care sector trends.
- ** Strategic Vision - **Develop and execute a visionary strategy for our adults and Children's Services, aligning with our mission and values, and driving continuous improvement in service delivery.
- ** Day to Day service Delivery -** You will lead Operational staff by setting an example, fostering a clear vision and purpose, being accessible, promoting a culture of staff and user involvement, safeguarding rights and safety, upholding organisational values, and utilizing central functions for effective daily operations.
- ** Health and Safety -** This role requires a strong focus on ensuring the health, safety, and well-being of both staff and people supported. It involves addressing work-related accidents and incidents in line with regulations and best practices, providing staff with proper health and safety training, overseeing risk assessments, and ensuring awareness and adherence to safeguarding responsibilities through appropriate training and best practices.
- ** Collaboration and Partnerships -** Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships that enhance the impact of our programs.
- ** Professional Development - **Support the growth and development of our staff, providing opportunities for training and professional advancement. As Head of Operational Services, you are responsible for timely completion of mandatory training, fostering a culture of professional development, maintaining required registrations, staying informed about external policies, being accountable for personal and professional development, and adhering to SSSC Codes of Practice, your employment contract, and Sense Scotland Conditions of Service.
- ** Advocacy -** Advocate for the needs and rights of people we support and families, both within our organisation and in the broader community.
Regional travel is part of the role to support your team and you will be required to visit other Sense Scotland offices. A car and a valid driving licence are essential to the role.
**What you need to succeed**:
- A relevant professional qualification or SVQ 4 in Care/Health and Social Care and a Registered Managers Award or equivalent management qualification.
- A minimum of 5 years practical experience working directly with people with complex support needs.
- At least 3 years’ experience in managing staff.
- A minimum of 2 years’ experience in managing a service or department.
- An understanding of current legislation and practice standards.
- Ability to manage and motivate staff teams and ensure a culture of professional development.
- Ability to co-ordinate and prioritise the work of the management team.
- A willingness to be open and accountable.
- Willingness to work flexible hours when required, including some overnights stays when required. Including on-call
- Hold a full driving licence.
**Working for us**:
**We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following
-
Head of Professional Services
5 days ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** As an integral member of both the School's Leadership Team and the College Administrative Management Group, the post holder will play a lead role in the successful implementation and delivery of the College and School's strategy, policies, and objectives, in order to fully achieve key University/College/School goals and deliver improvements...
-
Head of Professional Services
7 months ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** As an integral member of both the School's Leadership Team and the College Professional Services Leadership Team, the post holder will play a lead role in the successful implementation and delivery of the College and School's strategy, policies, and objectives, in order to fully achieve key University/College/School goals and deliver...
-
Head of Professional Services
5 days ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** As an integral member of both the School's Leadership Team and the College Administrative Management Group, the post holder will play a lead role in the successful implementation and delivery of the College and School's strategy, policies, and objectives, in order to fully achieve key University/College/School goals and deliver improvements...
-
Head of Professional Services
6 days ago
Glasgow, United Kingdom University of Glasgow Full time-Job Purpose As a key member of the School leadership team and in partnership with Head of School play a lead role in the development and successful implementation of the School’s strategic objectives aligned to delivery of the University/College strategic ambition. Responsible for leadership of the School professional services team in the provision of...
-
Head of Operational Excellence
5 days ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** Reporting to the Director of Business Change and working in collaboration with fellow Heads of Service within the Transformation team, and key stakeholders across the University, the Head of Operational Excellence will lead a portfolio of projects that improve our staff and student experience by embedding continuous improvement practices...
-
Head of Operations
2 days ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** The SCGA, which is formed of a partnership of the Universities of St Andrews, Glasgow and Edinburgh, is Scotland’s first independent institute of international affairs. The Council will bring together the public, private and not for profit sectors with academic expertise to encourage dialogue, debate and the dissemination of expertise on...
-
Head of Operations
11 hours ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** The Scottish Council on Global Affairs (SCGA or ‘the Council’) seeks to appoint a Head of Operations to provide strategic leadership and to manage all aspects of its research and public engagement operations. The SCGA, which is formed of a partnership of the Universities of St Andrews, Glasgow and Edinburgh, is Scotland’s first...
-
Head of Kitchen Operations
3 weeks ago
Glasgow, Glasgow City, United Kingdom Harbor Global Services Full timeAbout the OpportunityWe are looking for a skilled Head of Kitchen Operations to join our team at Harbor Global Services. This is an excellent chance to develop your leadership skills and work with a dynamic team of chefs.Key Responsibilities:Oversee kitchen operations, including inventory management and food preparation.Develop and implement new recipes and...
-
Head of Accommodation Services
7 months ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** The Head of Accommodation is responsible for providing strategic leadership and direction of the Accommodation Service, and to lead a team responsible for delivering a professional and effective function to enhance the student experience via direct management of University of Glasgow (UofG) retained residences, and through relationship...
-
Head of Service Desk Operations
2 weeks ago
Glasgow, Glasgow City, United Kingdom Birchwell Associates Full timeWe are seeking an exceptional IT professional to fill the position of Head of Service Desk Operations at our Head Office in Glasgow.The successful candidate will be responsible for leading the Technology Team in delivering exceptional service to our clients.Key responsibilities include:Managing technical incidents and service requests across the business,...
-
Director of Hospitality Operations
3 weeks ago
Glasgow, Glasgow City, United Kingdom Klarent Head Office Full timeKlarent Head Office Overview:Klarent Head Office operates a portfolio of branded hotels across the UK and Ireland. Our commitment to excellence in customer service and business acumen has enabled us to establish ourselves as a leading player in the hospitality industry.Job Description:We are seeking an experienced Commercial Director to join our team at...
-
Head Of Operations
6 days ago
Glasgow, United Kingdom Sapphire Full time**The Role** Sapphire is seeking a dynamic leader to transform our service delivery operations.As Head of Operations, you'll drive day-to-day operations, collaborate with key stakeholders, and ensure our services align with business goals.You'll play a key role in shaping Sapphire's growth and delivering top-tier cybersecurity solutions to clients.
-
Glasgow, Glasgow City, United Kingdom Head Medical Full timeAs a Senior Nurse/ODP at Head Medical, you will have the opportunity to work in a fast-paced environment with a highly skilled team.We are looking for candidates with current, relevant experience in cardiac theatres, who can provide excellent patient care and work collaboratively with colleagues.Key responsibilities will include:Providing high-quality...
-
Head of Operations
7 months ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** Inspire and lead the operations team to consistently deliver sport and active wellbeing services and other key strategic priorities that contribute to an outstanding customer experience. The postholder will be a member of the Senior Leadership Team (SLT) expected to promote UofG Sport as a core part of the student experience, champion change,...
-
Head of Operations
1 week ago
Glasgow, United Kingdom Coburg Banks Limited Full timeWe're looking for a Head of Operations for a domiciliary and complex care provider in Scotland. As the Head of Operations, you will report into the Managing Director, and will support your Regional Managers with the successful growth of their currently small services within. You will be predominantly based in Glasgow. They are a privately owned organisation...
-
Automotive Service Operations Head
1 week ago
Glasgow, Glasgow City, United Kingdom Macklin Motors Full timeWe are currently seeking an Automotive Service Operations Head to join our team at Macklin Motors Nissan Glasgow Central.This role offers an exciting opportunity for a seasoned Service Manager to take on a leadership position and drive business growth. The salary for this position is approximately £70,000 - £90,000 per annum, depending on experience.Your...
-
Head of Student Engagement
7 months ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** The University of Glasgow is committed to the wellbeing and success of its students. As a member of the Student Support and Wellbeing leadership team, the **Head of Student Engagement** plays an important part in achieving this, working with colleagues to transform services and making a significant contribution to the Glasgow student...
-
Deputy Head of Wellbeing
7 months ago
Glasgow, United Kingdom University of Glasgow Full time**Job Purpose** The Deputy Head of Wellbeing & Inclusion will be responsible for supporting the Head of Wellbeing & Inclusion with the leadership and management of the University’s Wellbeing services (comprising Counselling & Wellbeing Services, Safeguarding, Disability Service & Chaplaincy) as well as overseeing the delivery of wider mental health and...
-
Head of Operations
6 days ago
Glasgow, United Kingdom TribePost Full timeMusculoskeletal (MSK) Physiotherapy helps to improve the lives of millions in the UK. Ascenti is at the forefront of providing the best MSK treatment to the nation as the leading independent UK-wide provider of physiotherapy, mental health, and digital health services. Working in partnership with a wide variety of public and private organisations, the...
-
Head of HR Operations
7 months ago
Glasgow, United Kingdom Cabinet Office Full time**Details**: **Reference number**: - 303524**Salary**: - £61,710 - £66,614- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - CO - Government Commercial Function - Commercial & Contract Management Capability**Type of role**: - Human Resources**Working...