Head of Professional Services

2 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
As an integral member of both the School's Leadership Team and the College Administrative Management Group, the post holder will play a lead role in the successful implementation and delivery of the College and School's strategy, policies, and objectives, in order to fully achieve key University/College/School goals and deliver improvements evidenced by internal and external measures.

The post is accountable to the College Director of Professional Services, with day-to-day responsibility to the Head of School. In addition to the general leadership contributions above, the post is responsible for all professional support services including learning and teaching, research, and operational support. This includes line management responsibility, direct and indirect, for all professional/administrative, technical and operational staff within the School. This will involve setting and monitoring appropriate operating models and services standards, across a wide range of activities, including ensuring appropriate integration with wider College and University services.

**Main Duties and Responsibilities**
- Work in partnership with the Head of School, as a member of the School Leadership Team, to implement and deliver the School strategy in line with the College and University's strategic objectives, KPIs and targets, including playing a key role in coordinating and influencing the strategic planning process.
- Manage and develop the professional/administrative, operational and technical support functions and structures in the School to secure effective delivery of the School's priorities and ensure KPI target delivery.
- In conjunction with the Head of School and School Leadership Team, partner with College and University Professional Services Teams to ensure School compliance with, and understanding of, relevant legislation, policies, processes and requirements. This will include partnering with College Finance to manage and implement the School's financial strategy and operational delivery, and the College People and OD team on both strategic and operational HR matters.
- Engage the School Leadership Team, and act with their delegated authority as agreed, to improve School business and league table performance. Such efforts will include organising and analysing relevant external information from relevant authorities and benchmarking sources.
- Lead horizon scanning for the School to future proof performance and sustainability within an increasingly competitive HE environment.
- Develop, with Head of School and senior academic colleagues, external engagement opportunities including partnerships and networks to enhance reputation at local, national and international levels.
- Work collaboratively across College Administrative Management Group and, where relevant, broader University departments, to plan and deliver coherent and efficient ways of working across Professional Services. Perform a leading role in effecting change, driving measurable improvement in key performance areas and resource planning to deliver the key strategic objectives of the School/College and University.
- In partnership with senior academic colleagues develop a robust framework to support compliance with relevant accreditation, including Athena SWAN, regulatory requirements and quality assurance processes.
- Responsible for the implementation of the academic workload model to support efficient and effective resourcing of research and teaching activity streams; working in partnership with Head of School and senior academic colleagues to maximise academic resource and deliver improvement in KPI and league table performance
- Responsible for the operational delivery and provision of strategic support for the School/College Internationalisation strategy, ensuring services and resources are aligned to School/College/University ambitions
- Provide executive support for Head of School across various areas including support of budgetary control framework, risk register management, etc
- As the School professional services lead play a leading role as a member of the School Leadership team as well as the College professional services leadership team
- Undertake other duties as are assigned by the College Director of Professional Services and Head of School.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification) or equivalent, including being professionally qualified in a relevant discipline, with a broad range of professional experience in a similar management level role / Or in the absence of specific relevant qualifications, a significant track record in a similar or number of relevant specialist roles
A2 Knowledge of governance and business processes in a large complex organisation
A3 Broad knowledge of Lean/process improvement and change management
A4 Knowledge and und

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