Technical Support Professional
5 days ago
Senior Technical Support Officer
Glasgow – Full Time
Up to £39,000
Head Resourcing is pleased to be working with a leading construction and infrastructure company based in the UK as they look to hire a Senior Technical Support Officer to join their team. The company is one of the largest construction companies in Scotland, working across the public, private, and third sectors. Their unique social ethos of building a sustainable future underpins their drive to deliver excellence across a wide range of high-quality construction and manufacturing operations.
Key Responsibilities:
- Lead a team of engineers and ensure the helpdesk is appropriately staffed.
- Proven experience supporting an enterprise environment at both 2nd and 3rd line.
- Customise desktop configurations, group policies, and user profiles to align with organisational requirements and standards.
- Configure, deploy, integrate, and troubleshoot desktop operating systems (e.g. Windows 10/11) and common applications (e.g., O365 – Outlook, Word, Excel, Teams).
- Knowledge of desktop imaging solutions to streamline deployment processes.
- Knowledge of tools such as Intune/SCCM or similar.
- Familiarity with desktop virtualisation technologies such as Windows Virtual Desktop / Remote Desktop Services. VMWare Horizon, Citrix Virtual Apps or similar.
- Knowledge of desktop security best practice.
What We Offer:
Our client offers a supportive and inclusive work environment where employees are encouraged to grow and excel. They offer competitive salaries, excellent benefits, and opportunities for professional development and career advancement.
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated.
Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
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