![FST](https://media.trabajo.org/img/noimg.jpg)
Vip and Infrastructure Services, London
3 months ago
We are looking for an IT support specialist who can speak Spanish at least B1 Level to provide exceptional support to VIP users, ensuring efficient and seamless operation of IT systems and infrastructure. This role involves significant on-site support and may require travel to various locations depending on organizational needs. You will be responsible for delivering both deskside support and infrastructure services.
**Language requirements-**
- English language
- Spanish at least **B1 Level**
**Qualifications**:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience in IT support, particularly with high-level executives.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Ability to communicate effectively and provide step-by-step technical help, both written and verbal.
- Demonstrated ability to adapt to new technologies and learn quickly.
- Willingness to travel.
**Key Responsibilities**:
**1. VIP Support**:
- Provide high-quality technical support to VIPs and senior executives.
- Offer personalized, on-site assistance, including troubleshooting, hardware and software configurations, and proactive maintenance.
- Manage and respond to requests in a timely and efficient manner, ensuring mínimal downtime.
**2. Deskside Support**:
- Document internal procedures and create user guides to assist end users in day-to-day IT-related tasks.
- Prioritize and manage multiple open cases at one time to ensure timely resolutions that meet quality standards.
**3. Infrastructure Support**:
- Monitor and maintain IT infrastructure components including local area networks, internet connectivity, security systems, and other related systems.
- Assist in the implementation of new technology solutions and projects across the organization.
- Support the maintenance of servers, switches, routers, and other critical infrastructure components.
**How to Get shortlisted -**
**About Us**
Field Service Techs (FST) is a reliable IT networking platform in The UK, that connects skilled IT specialists with customers offering IT projects opportunities. Our platform provides a seamless experience with advanced features such as messaging, real-time notifications, payment withdrawals, and dispute resolution.
Expand your experience with emerging technologies and be a part of our growing FST platform.
Pay: £4,000.00-£5,700.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Information Technology: 3 years (preferred)
**Language**:
- Spanish B1 Level (required)
Work Location: In person
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