Head of VIP

3 weeks ago

London, United Kingdom Pentasia Full time

Job Title: Head of VIP

We are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep understanding of the player lifecycle, including the ability to identify, nurture, and elevate potential VIPs.

Responsibilities:

  • VIP Client Management: Own and elevate relationships with our most valued clients, ensuring they receive personalised service that exceeds expectations. Anticipate their needs and tailor experiences that make them feel truly special.
  • World-Class Service Delivery: Develop and execute a VIP service strategy that sets new industry standards, ensuring every touchpoint with VIPs is seamless and memorable.
  • Player Lifecycle Management: Strategically manage the entire VIP lifecycle, from identifying emerging VIPs to nurturing and retaining top-tier players, ensuring their ongoing loyalty and engagement.

Requirements:

  • Experience: A minimum of 5 years in a customer service, VIP, or account management role within the online gambling industry, with a proven track record of managing high-profile clients and delivering exceptional service.
  • Obsessive Focus on Service: An unwavering commitment to delivering the very best, with a passion for going above and beyond to exceed client expectations.
  • Commercial Acumen: A strong commercial drive with a focus on maximizing value through strategic VIP management including an understanding of bonusing, gambling KPIs and ROI in a gambling context.

  • Head of VIP

    3 weeks ago

    London, United Kingdom Pentasia Full time

    Job Title: Head of VIPWe are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep...

  • Head of VIP

    3 weeks ago

    London, United Kingdom Pentasia Full time

    Job Title: Head of VIPWe are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep...

  • Head of VIP

    3 weeks ago

    London,, UK, United Kingdom Pentasia Full time

    Job Title: Head of VIPWe are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep...

  • Head of VIP

    2 weeks ago

    London, United Kingdom Pentasia Full time

    Job Title: Head of VIP We are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep...

  • Head of VIP

    2 days ago

    London, United Kingdom Pentasia Full time

    Job Title: Head of VIPConsidering making an application for this job Check all the details in this job description, and then click on Apply.We are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with...

  • Head of VIP

    5 days ago

    London, United Kingdom Pentasia Full time

    Job Title: Head of VIPIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.We are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing...

  • Head of VIP

    4 days ago

    London, United Kingdom Pentasia Full time

    Job Title: Head of VIPConsidering making an application for this job Check all the details in this job description, and then click on Apply.We are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with...

  • Head of VIP

    3 weeks ago

    London Area, United Kingdom Pentasia Full time

    Job Title: Head of VIPWe are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep...

  • Head of VIP

    2 weeks ago

    London Area, United Kingdom Pentasia Full time

    Job Title: Head of VIP We are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep...

  • Head of VIP

    3 weeks ago

    London Area, United Kingdom Pentasia Full time

    Job Title: Head of VIPWe are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep...

  • Head of VIP

    2 weeks ago

    London, United Kingdom Van Kaizen Full time

    Head of VIPWe are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep understanding...

  • Head of VIP Experience

    4 days ago

    London, Greater London, United Kingdom Pentasia Full time

    Pentasia is seeking a dynamic and visionary leader to spearhead our VIP strategyWe are on the lookout for a seasoned professional to lead our VIP service with a relentless focus on delivering exceptional experiences. The ideal candidate is passionate about providing world-class service, ensuring that every interaction leaves a lasting impression.Key...

  • Head of VIP Experience

    3 days ago

    London, Greater London, United Kingdom Pentasia Full time

    Pentasia is seeking a visionary leader to spearhead our VIP strategyWe are on the lookout for a dynamic and results-driven individual to lead our VIP service with a relentless focus on delivering exceptional experiences. The ideal candidate is passionate about providing world-class service, ensuring that every interaction leaves a lasting impression.Key...

  • Head of VIP Experience

    2 days ago

    London, Greater London, United Kingdom Pentasia Full time

    Pentasia is seeking a visionary leader to spearhead our VIP strategyWe are on the lookout for a dynamic and results-driven individual to lead our VIP service with a relentless focus on delivering exceptional experiences. The ideal candidate is passionate about providing world-class service, ensuring that every interaction leaves a lasting impression.Key...

  • Head of VIP Experience

    4 days ago

    London, Greater London, United Kingdom Pentasia Full time

    Pentasia is seeking a dynamic and visionary leader to spearhead our VIP strategyWe are on the lookout for a seasoned professional to lead our VIP service with a relentless focus on delivering exceptional experiences. The ideal candidate is passionate about providing world-class service, ensuring that every interaction leaves a lasting impression.Key...

  • Head of VIP Experience

    4 days ago

    London, Greater London, United Kingdom Pentasia Full time

    Pentasia is seeking a visionary leader to spearhead our VIP strategyWe are on the lookout for a dynamic and results-driven individual to lead our VIP service with a relentless focus on delivering exceptional experiences. The ideal candidate is passionate about providing world-class service, ensuring that every interaction leaves a lasting impression.Key...

  • Head of VIP Experience

    5 days ago

    London, Greater London, United Kingdom Pentasia Full time

    Pentasia is seeking a visionary leader to spearhead our VIP strategyWe are on the lookout for a dynamic and results-driven individual to lead our VIP service with a relentless focus on delivering exceptional experiences. The ideal candidate is passionate about providing world-class service, ensuring that every interaction leaves a lasting impression.Key...

  • Head of Vip, Emea

    3 months ago

    London, United Kingdom Endeavor Full time

    Who We Are: Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines - frieze, Frieze Masters Magazine and Frieze Week - and five international art fairs - Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In...

  • VIP Operations Manager

    2 months ago

    London, United Kingdom Endeavor Full time

    Who We Are: Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze...

  • Vip Supervisor

    2 months ago

    London, United Kingdom Ministry of Sound Ltd Full time

    **About Us** Ministry of Sound opened in 1991 in a disused bus garage in a forgotten corner of South London. It was the first nightclub in the UK to have a 24-hour licence, didn’t serve alcohol and featured an earth-shaking sound system in a specially constructed dance box. We went on to become the world’s largest independent record company and stage...