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Head of VIP

2 months ago

London, United Kingdom Pentasia Full time

Job Title: Head of VIP


We are on the lookout for a dynamic and visionary Head of VIP to lead our VIP strategy with a relentless focus on delivering a world-class experience. The ideal candidate is not just passionate but obsessed with providing extraordinary VIP service, ensuring that every interaction leaves a lasting impression. This role requires a deep understanding of the player lifecycle, including the ability to identify, nurture, and elevate potential VIPs.


Responsibilities:

  • VIP Client Management: Own and elevate relationships with our most valued clients, ensuring they receive personalised service that exceeds expectations. Anticipate their needs and tailor experiences that make them feel truly special.
  • World-Class Service Delivery: Develop and execute a VIP service strategy that sets new industry standards, ensuring every touchpoint with VIPs is seamless and memorable.
  • Player Lifecycle Management: Strategically manage the entire VIP lifecycle, from identifying emerging VIPs to nurturing and retaining top-tier players, ensuring their ongoing loyalty and engagement.


Requirements:

  • Experience: A minimum of 5 years in a customer service, VIP, or account management role within the online gambling industry, with a proven track record of managing high-profile clients and delivering exceptional service.
  • Obsessive Focus on Service: An unwavering commitment to delivering the very best, with a passion for going above and beyond to exceed client expectations.
  • Commercial Acumen: A strong commercial drive with a focus on maximizing value through strategic VIP management including an understanding of bonusing, gambling KPIs and ROI in a gambling context.