Product Support Administrator

2 weeks ago


Newbury, United Kingdom Global Freight Solutions Full time

You will be highly organised and an excellent communicator with a passion for delivering superb customer service. You will be flexible and proactive ensuring customer expectations are well managed. You will have a keen eye for detail, take pride in the quality of your work and are always looking for ways to improve the service. Full training on GFS products will be provided.

This is a home-based role; however it will require the occasional travel to Newbury for meetings. Working hours are 8.5 hours between 07:30 and 21:30 Monday to Friday plus paid Out of Hours support as and when required by the business.

**Key Tasks and Responsibilities will include**:

- Assessing, categorising, prioritising all inbound issues.
- Documenting all relevant information in support tickets.
- Directing tasks to the appropriate team or technician.
- Sequencing support work and tracking resolutions based on Service Level Agreements.
- Identifying and troubleshooting issues requiring immediate attention or escalation.
- Notifying stakeholders about the status of their reported issues.
- Managing user access and permissions.
- Maintaining documentation for configurations, procedures, troubleshooting.

**Skills and Experience**:
**_Essential _**
- Team player
- Comfortable attending meetings and providing updates to senior members of staff.
- Customer-service oriented.
- Strong planning, scheduling, prioritising skills. Able to manage changing priorities.
- Strong organisational skills around workload, meeting service levels, and completing work on time.
- Good written and verbal communication skills.
- Comfortable with technical and administrative aspects of role equally.
- Able to quickly assess nature, severity, impact of incoming issues and react accordingly.
- Good analytical and problem-solving skills.
- Attention to detail.
- Excellent communication skills

**_Desirable_**
- Knowledge of support ticketing systems.
- SQL databases and query language.
- Logistics industry experience.



  • Newbury, United Kingdom Global Freight Solution Full time

    You will be highly organised and an excellent communicator with a passion for delivering superb customer service. You will be flexible and proactive ensuring customer expectations are well managed. You will have a keen eye for detail, take pride in the quality of your work and are always looking for ways to improve the service. Full training on GFS products...


  • Newbury, West Berkshire, United Kingdom Reed Business Support Full time

    We are currently looking to recruit for a 6-month temporary business support administrator to work for a business based in Newbury Town Centre to support the team due the increasing service demands at this time.This is a full time role working Monday to Friday 8.30am - 5.00pm, they may be able to support hybrid working and working from home a couple of days...


  • Newbury, West Berkshire, United Kingdom Page Personnel Secretarial & Business Support Full time

    The opportunity to work within a small and supportive team and be proactive.The chance to use your organisation and have a varied role.Client DetailsOur Client are an Electrical equipment supplier based in Newbury who are looking for an organised and proactive individual to join.DescriptionThis Administrator & Stockroom Support role includes the following...


  • Newbury, United Kingdom Stearn Electric Co Ltd Full time

    Stearn Electric Co Ltd are one of the larger businesses within a group of wholesalers & distributers and in this role you’ll work as an integral part of Stearn, one of the group’s most prestigious divisions. Stearn are a long-established and highly respected business who have been trading for 100 years. They have a fantastic reputation in their sector...


  • Newbury, West Berkshire, United Kingdom Bridgewater Resources UK Full time

    One of the larger businesses within a group of wholesalers & distributors who in total turn over 1 billion are looking for a confident, detailed-focused and organised Commercial Product Administrator to join their Head Office team in Newbury. You'll be joining a well-established leading super distributor of electrical products belonging to a global group...

  • Administrator

    4 weeks ago


    Newbury, United Kingdom Reed Business Support Full time

    REED are working with aFinancial Servicescompany in Newbury to recruit for a **Diary & Administration Support Specialist **on a permanent basis.You will be joining a small, fun, modern and close-knit working environment so a positive, energetic attitude is a must. In this role you will be providing daily operational support for the Client Support Manager,...

  • Administrator

    2 weeks ago


    Newbury, West Berkshire, United Kingdom Reed Business Support Full time

    REED are working with aFinancial Servicescompany in Newbury to recruit for a Diary & Administration Support Specialist on a permanent basis.You will be joining a small, fun, modern and close-knit working environment so a positive, energetic attitude is a must.In this role you will be providing daily operational support for the Client Support Manager,...

  • Senior Administrator

    2 weeks ago


    Newbury, West Berkshire, United Kingdom Reed Business Support Full time

    We are currently recruiting for a Senior Administrator on a 12 month contract to work for a client based in Newbury.This role is on a full time basis, office based Monday to Friday 9.30am - 6.00pmJob OverviewAdministrative support to the director and operations team.Responsibilities and DutiesDirector Support Placing orders within bespoke equipment...

  • Administrator

    4 weeks ago


    Newbury, United Kingdom Reed Business Support Full time

    We are currently looking to recruit for an experienced administrator, with good people skills for a client based in Newbury Town Centre. This role is to start asap on a temporary basis until the end of May 2023, with the possibility of being extended. Experience of events and venue bookings would be an advantage. You need to be flexible and able to work...

  • Stock Administrator

    2 weeks ago


    Newbury, West Berkshire, United Kingdom Page Personnel Secretarial & Business Support Full time

    The opportunity to work within a small and supportive team.The chance to improve administration skills.Client DetailsOur Client are an Electrical equipment supplier based in Newbury.DescriptionThis Stockroom Administrator role includes the following duties:Planning and monitoring the storage, delivery, and dispatch of orders via Goods In, Goods Out systems....

  • Stock Administrator

    4 weeks ago


    Newbury, United Kingdom Page Personnel Secretarial & Business Support Full time

    The opportunity to work within a small and supportive team. The chance to improve administration skills. **Client Details** Our Client are an Electrical equipment supplier based in Newbury. **Description** This Stockroom Administrator role includes the following duties: - Planning and monitoring the storage, delivery, and dispatch of orders via Goods...

  • Stock Administrator

    4 weeks ago


    Newbury, United Kingdom Page Personnel Secretarial & Business Support Full time

    The opportunity to work within a small and supportive team. The chance to improve administration skills. **Client Details** Our Client are an Electrical equipment supplier based in Newbury. **Description** This Stockroom Administrator role includes the following duties: - Planning and monitoring the storage, delivery, and dispatch of orders via Goods...


  • Newbury, United Kingdom Page Personnel Full time

    Do you have previous Administration experience? - Do you have warehouse/stockroom knowledge? **About Our Client**: Our Client are an Electrical equipment supplier based in Newbury who are looking for an organised and proactive individual to join. This Administrator & Warehouse Support role includes the following duties: - Planning and monitoring the...


  • Newbury, United Kingdom West Berkshire Council Full time

    Vacancy Summary - Employer: - West Berkshire Council - Salary: - From £23,500 to £25,119 per annum (Grade D) - Location: - Council Offices, Market Street, Newbury - Contract: - Contract - Working Pattern: - Full Time - Hours: - 37 hours per week. - DBS Check: - No - Closing Date: - 27/03/2024 at 23:59 - Reference: - 04045 Vacancy Description Are...


  • Newbury, West Berkshire, United Kingdom West Berkshire Council Full time

    Vacancy Summary Employer: West Berkshire Council Salary: From £23,500 to £25,119 per annum (Grade D) Location: Council Offices, Market Street, Newbury Contract: Contract Working Pattern: Full Time Hours: 37 hours per week. DBS Check: No Closing Date: 27/03/2024 at 23:59 Reference: 04045Vacancy DescriptionAre you an organised and efficient individual with a...


  • Newbury, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day. This is an exciting opportunity for a driven and committed individual who can provide efficient and effective support services in respect of all administration, communication and relevant office-related have the duties. This is exciting as it is a brand new role within the team so you have the...


  • Newbury, United Kingdom Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: Product Support Specialist - Manual &...


  • Newbury, United Kingdom Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: Product Support Specialist - Manual &...


  • Newbury, United Kingdom Mitie Full time

    This is an exciting opportunity for a driven and committed individual who can provide efficient and effective support services in respect of all administration, communication and relevant office-related have the duties. This is exciting as it is a brand new role within the team so you have the opportunity to make it your own. The main duties of the role...


  • Newbury, United Kingdom Stryker Corporation Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **The Job's Mission** To grow Stryker's...