Full Time Customer Service and Dispatch Advisor
4 months ago
Branch Operations
Stevensons is the largest independent school uniform and sportswear provider in the UK serving over 550 schools nationwide. Selling quality school uniforms, sportswear and sports equipment through our various supply channels be it high street shops, on-line, on-campus shops, pop-up shops or direct to school.
**Job Purpose**
To support with Branch Customer service and Order Dispatching
**Key Responsibilities - Customer Service**
Replying to Customer live chat and web enquiries
To monitor Custom orders placed and received
**Key Responsibilities - Order Dispatch**
Process all branch orders correctly within expected time
Process all branch returns
Update any order details as requested by CS/ Manager/ Customer
**Key Responsibilities - Branch Operations**
To Support on the shopfloor/with appointments as needed.
To attend selling/display events when required
To help with annual stock checks
Any other reasonable tasks as seen fit by the business inc seasonal key holding
**Knowledge & Skills**
Knowledge of Microsoft Office - essential
Knowledge of Netsuite
- preferred
**Job Types**: Full-time, Permanent
**Salary**: £10.90 per hour
Expected hours: 35 per week
**Benefits**:
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
Schedule:
- Day shift
- Overtime
- Weekend availability
**Experience**:
- Retail sales: 1 year (preferred)
Work Location: In person
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