Full Time Customer Service and Dispatch Advisor

4 months ago


Edinburgh, United Kingdom The Stevenson Group Ltd Full time

Branch Operations

Stevensons is the largest independent school uniform and sportswear provider in the UK serving over 550 schools nationwide. Selling quality school uniforms, sportswear and sports equipment through our various supply channels be it high street shops, on-line, on-campus shops, pop-up shops or direct to school.

**Job Purpose**

To support with Branch Customer service and Order Dispatching

**Key Responsibilities - Customer Service**

Replying to Customer live chat and web enquiries

To monitor Custom orders placed and received

**Key Responsibilities - Order Dispatch**

Process all branch orders correctly within expected time

Process all branch returns

Update any order details as requested by CS/ Manager/ Customer

**Key Responsibilities - Branch Operations**

To Support on the shopfloor/with appointments as needed.

To attend selling/display events when required

To help with annual stock checks

Any other reasonable tasks as seen fit by the business inc seasonal key holding

**Knowledge & Skills**

Knowledge of Microsoft Office - essential

Knowledge of Netsuite
- preferred

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance

Schedule:

- Day shift
- Overtime
- Weekend availability

**Experience**:

- Retail sales: 1 year (preferred)

Work Location: In person



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