Customer Service Advisor

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time
Exciting Opportunity to Join Our Team

We are seeking a highly motivated and enthusiastic individual to join our Customer Services Department as a Trainee Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving issues in a professional and courteous manner.

About the Role

This is an ideal opportunity for school leavers, college students, or those looking for a career change to develop their skills and experience in a customer-focused environment. You will have the opportunity to work in a variety of settings, including face-to-face customer services, libraries, heritage services, and registration for births, deaths, and marriages.

Key Responsibilities

  • Provide exceptional customer service to clients, responding to their queries and resolving issues in a professional and courteous manner.
  • Work in a variety of settings, including face-to-face customer services, libraries, heritage services, and registration for births, deaths, and marriages.
  • Develop and maintain strong relationships with clients, colleagues, and stakeholders.
  • Contribute to the development of new initiatives and projects to improve customer service and experience.

What We Offer

We offer a competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment. If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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