Full Time Customer Service Advisor

6 months ago

Edinburgh, United Kingdom Capita Full time

**Contract Type: Permanent**

**Salary: £22,500**

**Hours of work: 37.5 hours per week. Monday to Friday between 8am - 8pm. NO WEEKEND HOURS**

**Location: Home-based however on day 1 it is essential to attend the site based at Morrison Street in Edinburgh City Centre to pick up your laptop equipment. You will also be required to travel into site again for the last 2 weeks of training. After this time the position will be permanently home-based.**

This is a great opportunity for anyone who is looking to kick-start a career within customer services or those looking to develop their current customer service skills within the life and pensions sector.

As a Customer Service Advisor, you will support to customers with queries relating to their life & pensions product whilst providing an excellent customer service.

We will train you to deliver a service that is consistent, confident, friendly, and reliable so that each of your customers feel valued, understood, and listened to. However, it is your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected. Join us and you will be helping to create a stronger future for everyone.

**What you’ll be doing**:

- Answering inbound calls from customers and answering questions they have on their life & pensions product.
- Provide technically accurate and compliant responses to customer enquiries.
- Deal with customer data ethically and in accordance with FCA requirements.
- Carry out routine investigations to ensure resolution of customer queries and requests.
- Create, record and update customer data and produce appropriate output to ensure customer records are accurately maintained.
- Interacting with customers and advisers
- Achieving and maintain the required performance levels.

**What we’re looking for**:

- A passion for helping people along with relevant experience in face-to-face or call centre-based customer service.
- Excellent soft skills & listening skills to build rapport and create a positive customer experience whilst accurately relaying messages.
- Numeracy and computer literate (e.g., Microsoft Word, Excel)
- Customer focused when dealing with a range of people, including vulnerable customers.
- Have excellent attention to detail.
- Be highly organised and able to manage own workload to meet stretching personal and team targets.
- Minimum Grade C/4 in English and Maths

**What’s in it for you?**
- A competitive basic salary of £22,500.
- **23** days’ holiday **(rising to 27)** with the opportunity to buy extra leave plus Bank Holidays.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

**Further to this you will have access to an amazing benefits package including.**
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food.
- Discounted at home fitness plans and gym memberships.
- Exclusive discounts at your favourite stores including John Lewis, Curry’s PC World and many more through Capita’s “Perks at work scheme.”
- Exclusive colleague offers on Mobile phone contracts.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated services.

**Notes**

**Equal Opportunities**

**Job Type**: Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Edinburgh

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