Customer Service Advisor
6 months ago
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills.
**Responsibilities**:
- Provide exceptional customer service and support to clients
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Analyze customer needs and recommend appropriate solutions or products
- Communicate effectively with customers through various face to face channels
- Collaborate with internal teams to address customer concerns and ensure a positive customer experience
- Follow company policies and procedures to maintain confidentiality and security of customer information
**Skills**:
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues
- Ability to multitask and meet tight deadlines.
- Creative mindset with a keen eye for detail.
**Job Types**: Full-time, Permanent
**Salary**: From £25,315.81 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
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