Professional Standards Team Administrative Officer

3 weeks ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

The post-holder will work under the supervision and direction of the Professional Services Team (PST) Manager/s and clinical staff but will also be required to deploy initiative and a degree of judgement to decide potential action, anticipate requirements and self-direct activities on a day to day basis in line with departmental procedures and standards.

The AO will often be the first point of call when accessing the PST’s services and will have highly developed communication and ‘customer service’ skills and be able to communicate with staff at all levels of the organisation.

The post holder will be highly organised and take responsibility for co-ordinating and managing appraisal, revalidation and medical and dental study leave specific documentation, maintaining an accurate record throughout the various stages of the processes.

The post holder will support the IT training, development and compliance of both the medical & dental appraisal and the medical & dental study leave systems and associated processes.

The post holder will provide a high quality and timely administration/support service to both PST managers and the PST medical staff in activities relating to appraisal, revalidation and study leave and, on occasion, MHPS activities (medical disciplinary).

As a consequence of the activities of the PST, the AO may be involved in communication relating to sensitive or confidential information.

The post holder will work as part of the PST and as such, will be required to carry out a range of administrative and supporting tasks.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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To act as the first point of contact on behalf of the PST for anyone contacting the team or requiring support.

To screen calls and enquiries and manage issues within the scope of the role and knowledge and experience and refer to a more senior officer as required.

The post holder requires excellent written, presentation and verbal communication skills in liaising with senior medical staff, other team members, Trust personnel and external bodies and personnel.

To demonstrate a high degree of professionalism when representing the department.

To participate in the development of, and have a thorough knowledge and understanding of, the procedures in place relating to appraisal, revalidation and study leave management.

To be responsible for the ordering of items using the Trust procurement systems.

To extract SI/complaints information from the Datix system on a yearly basis and send to doctors and dentists.



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