Parts and Service Trainee
6 months ago
**Parts & Service Trainee - Tipton Van Centre**
**up to 45 hours a week, Monday to Friday 08.00 - 17.30**
**Paying to National Minimum Wage Guidelines (to £11.44 pr hr age dependent)**
Operating within the newly opened Van Centre, (Hobart Rd, DY4 9LE) you will be part of a team developing and sustaining superior performance in parts and service administration with face to face customer liaison.
**Core Responsibilities**:
**Service**:
- Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly demeanor when booking in their vehicle, relaying back costs and information from their service and inspections etc.
- Updating the customer throughout with timelines and costs where applicable
- Ensure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
- Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.
**Parts**:
- Ensure customer orders are taken and supplied to the correct specification.
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
- Maintain an efficient filing and retrieval system.
- Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
- Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.
- Wear personal protective equipment (PPE) when must be worn.
**General Duties**:
- Work with the team to ensure a strong top team ethos.
- Support the development of character, skills, attitude and superior individual and team performance.
- Ensure that you conduct yourself in a business-like and professional manner.
- Assist with maintaining a clean and professional Service and Parts area.
- Attend any training or development activity that is made available.
**Required Competencies**:
- To be able to effectively communicate at all levels both written and verbally.
- To be able to develop or work in developing new or enhancing existing processes
- To be able to adapt and take on new skills and approaches.
- To be able to competently use GDS and associated software & systems.
- To be able to competently use desktop PC and associated software & systems
**Benefits**:
- 25 days holiday rising with service
- pension scheme with employer matched contribution of up to 5%
- healthcare cash back scheme
- discounts across retailers, cinemas and theme parks ++
- discount on Arval Contract Hire cars
**Job Types**: Full-time, Permanent
Pay: Up to £11.44 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
**Experience**:
- face to face customer service: 1 year (preferred)
- computer systems: 1 year (preferred)
Licence/Certification:
- UK Driving Licence (required)
Work Location: In person
Reference ID: 137201
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