Head of Housing Services

3 days ago


Teddington, United Kingdom RHP Full time

Who we are

Hello. We’re Co-op Homes part of the RHP Group. We’re in business to provide top quality management services to 30 independent landlords, supporting around 2,000 properties. We own and manage 300 of our own properties and we’re planning to develop more homes, so it’s an exciting time to come and work with us.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice.

If you want to make a difference to our customers, employees and beyond, we’re the place for you.

We’re based at our main office in West London and own or manage stock across the country, from Brighton in the south to Kings Lynn in the north. We offer a flexible approach to work, offering choice and flexibility to enable and empower you to be the best version of yourself, get the best out of your life and do the best for our customers.

Connected through difference

We embrace and understand the value diversity brings - it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Who we’re looking for

As Head of Housing Services, you’ll motivate and develop your team to manage complex customer cases, often involving vulnerable customers, and respond to tenancy management breaches (both permanent stock and co-op properties). You’ll energetically lead the housing management part of our customer journey, providing experience and guidance, putting controls in place to protect our customers and employees.

You’ll have a collaborative mindset and will work effectively with the leadership team to drive better business performance and acquire new business, creating a seamless service and a ‘one team’ ethos. You’ll also recognise the importance of being an inspiring place to work and investing time in your team.

You’ll have led multiple high-performing teams in the housing sector and be able to demonstrate how you’ve had a lasting impact on employee engagement. You’ll also be able to improve our overall customer journey by using your relevant skills and experience, data and collaborative working to your advantage. A thorough understanding of relevant housing legislation, tenancy management and safeguarding is essential.

We’re committed to hiring truly inclusive leaders who encourage people to be themselves, embracing difference and celebrating the unique perspective that every individual brings.

Interviews will take place on 14 September.



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