Customer Services
4 months ago
**Fixed Term Contract for 6 months**
**Who we’re looking for**
We’re looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice.
A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.
You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on you.
**When we're hiring, we look for people who connect with our KOSMIHC values**:
- We know our stuff
- We make it happen
- We care
You can find a full description of our values here
**Who we are**
Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.
We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.
For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
**Connecting through difference**
We embrace and understand the value diversity brings - it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
-
Customer Service Representative
1 week ago
Teddington, United Kingdom DiverseJobsMatter Full timeWe are seeking a highly skilled Customer Service Specialist to join our team at DiverseJobsMatter. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our supporters.Your role will involve answering supporter queries via email, letter, and telephone, as well as maintaining and updating our supporter...
-
Customer Service Ambassador
3 days ago
Teddington, Greater London, United Kingdom Young's Full timeBar Staff OpportunityWe are seeking a passionate and hardworking individual to become part of our dynamic bar team at Young's.As a Bar Staff Member, you will play a key role in delivering exceptional customer service and contributing to the success of our hotel and bar.Key Responsibilities:Provide outstanding customer service and ensure a welcoming...
-
Customer Service Specialist
4 months ago
Teddington, United Kingdom National Physical Laboratory Full timeWhether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a **Customer Service Specialist, **it’s down to you to treat our...
-
Customer Service Executive
5 months ago
Teddington, United Kingdom VouchedFor Full time**This is who we are**: **VouchedFor is one of the UK's most exciting 'fintech' startups, backed by investors whose successes include Zoopla, eBay and Octopus Energy. We've grown 60% since March 2020 and are set to scale rapidly, as the review site for professional services. We make the product, but our communities make the experience. We bring together...
-
Customer Service Specialist
5 months ago
Teddington, United Kingdom National Physical Laboratory Full timeWhether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a **Customer Service Specialist, **it’s down to you to treat our...
-
Customer Service Representative
1 month ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorAbout the Role:We are seeking a highly motivated and personable Customer Service Advisor to join our Telephone Engagement team. As a key member of our team, you will be responsible for developing and maintaining relationships with our supporters, primarily through telephone and non-face-to-face communications.Key...
-
Customer Service Representative
1 month ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorAbout the Role:We are seeking a highly motivated and personable Customer Service Advisor to join our Telephone Engagement team. As a key member of our team, you will be responsible for developing and maintaining relationships with our supporters, primarily through telephone and non-face-to-face communications.Key...
-
Customer Service Representative
1 week ago
Teddington, Greater London, United Kingdom Howells Solutions Limited Full timeWe are seeking a skilled Customer Service Representative to join our team at Howells Solutions Limited. As a Complaints Officer, you will be responsible for handling Stage 2 complaints in our Repairs and Maintenance team.Key Responsibilities:Respond to customer dissatisfaction and provide effective solutionsCollaborate with the team to resolve complaints...
-
Repairs Customer Services Advisor
3 days ago
Teddington, United Kingdom RHP Full timeWe’re looking for a Repairs Customer Services Advisor to deal with customers’ repairs queries so we can be there when customers need us and keep their homes in the best possible condition.In a typical day, as well as providing stellar service to our customers, you’ll work collaboratively with other teams at RHP to make sure appointments are met,...
-
Customer Service Specialist
1 week ago
Teddington, United Kingdom DiverseJobsMatter Full timeWe are looking for a Data & Resources Officer who is passionate about serving those living in poverty by providing excellent customer service to our supporters.Our team enables the transformative work around the world by serving UK based supporters. The successful candidate will be working on one of company's front lines providing a personal link and...
-
Customer Service Repair Specialist
3 days ago
Teddington, Greater London, United Kingdom RHP Full timeWe're seeking a Customer Service Repair Specialist to handle customer repairs queries, ensuring timely and effective resolutions.As a key member of the RHP team, you'll collaborate with other departments to guarantee appointment fulfillment, prioritizing customer satisfaction.With a focus on exceptional communication and customer service skills, you'll be...
-
Customer Service Representative
4 weeks ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorWe are seeking a passionate and personable communicator to join our Telephone Engagement team as a Customer Service Advisor. As a key member of our team, you will be responsible for developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.About the RoleThis...
-
Customer Service Representative
4 weeks ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorWe are seeking a passionate and personable communicator to join our Telephone Engagement team as a Customer Service Advisor. As a key member of our team, you will be responsible for developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.About the RoleThis...
-
Customer Service Representative
1 month ago
Teddington, United Kingdom DiverseJobsMatter Full timeJob DescriptionWe are seeking a passionate and personable communicator to join our Telephone Engagement team. As a Customer Service Advisor, you will play a vital role in developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.Key Responsibilities:Develop and maintain strong relationships...
-
Customer Service Representative
1 month ago
Teddington, United Kingdom DiverseJobsMatter Full timeJob DescriptionWe are seeking a passionate and personable communicator to join our Telephone Engagement team. As a Customer Service Advisor, you will play a vital role in developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.Key Responsibilities:Develop and maintain strong relationships...
-
Customer Service Representative
5 days ago
Teddington, Greater London, United Kingdom Howells Solutions Limited Full timeComplaints Resolution Specialist - Repairs and Maintenance in Social HousingWe are seeking a skilled Complaints Resolution Specialist to join our Repairs and Maintenance team in Teddington. This role will involve handling Stage 2 complaints and providing exceptional customer care.Duties:Respond to customer dissatisfaction and complaintsDevelop and implement...
-
Team Member
1 day ago
Teddington, Greater London, United Kingdom Young's Full timeBar Team Role:We are seeking a motivated and enthusiastic individual to join our bar team at Young’s in Teddington. As a key member of the team, you will be responsible for delivering exceptional customer service and providing a warm welcome to our guests.Key Responsibilities:Provide outstanding customer service and ensure a positive experience for all...
-
Assistant Store Manager
1 week ago
Teddington, Greater London, United Kingdom British Heart Foundation Full timeAssistant Store Manager Role SummaryAt the British Heart Foundation, we're seeking an experienced Assistant Store Manager to support the day-to-day operations of our fashion store in Teddington. As a key member of our team, you'll be responsible for delivering exceptional customer service, achieving sales targets, and maintaining a high standard of visual...
-
Night Receptionist
1 week ago
Teddington, Greater London, United Kingdom The Lensbury Full timeAbout The Lensbury:We are a leading hotel and leisure club located on the banks of the River Thames, offering a unique blend of luxury and relaxation. Our team is dedicated to providing exceptional customer service and ensuring that every guest has a memorable stay.Key Responsibilities:Deliver outstanding customer service and maintain high standards of...
-
Customer Services Advisor
6 months ago
Teddington, United Kingdom RHP Full time**Who we’re looking for** We’re looking for a Customer Services Advisor to deal with customer enquiries efficiently, resolving them first time by providing support and advice. You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on...