Customer Service Specialist
4 months ago
Whether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a **Customer Service Specialist, **it’s down to you to treat our customers as you’d like to be treated. So that if they need to contact us, they feel listened to and confident that their query is in hand.
Our customers could be calling about any one of the **range of services** we offer, including - equipment & artefact calibration, test/analysis of samples, instrument/technology evaluation, facility hire, supply of reference standards and samples, bespoke measurements to customer specifications and site surveys.
**Responsibilities include: -**
- Manage and log customer enquiries in accordance with the appropriate business processes and systems.
- Resolve customer queries professionally and efficiently keeping them updated on progress, where applicable allocate enquiries and requests to the appropriate individual/resource and liaise with customers to keep them fully informed of progress.
- Ensure that all orders are updated through the appropriate systems so that invoice requests are accurate and processed promptly.
- Build relationships with customers to understand requirements, maximise sales and ensure that commitments are achieved.
- Develop knowledge, skills and experience and contribute proactively to continuous improvement through implementing new work practices as required.
- Provide support to other members of the team, when required.
- Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety.
You should have worked in a customer focused environment and have a natural drive to go above and beyond. A good listener, a team player, supremely organized and IT proficient. At NPL, we learn from each other, respect each other and work together to do better.
- Experience working within a customer service environment.
- Strong communication, organization and time management skills.
- Experience of using a CRM/ transaction management system and preferably Microsoft Dynamics D365.
- Good working knowledge of Word/Excel
- Ability to work independently and as part of a team.
**We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.**
The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.
At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we hold memberships and accreditations to ensure we’re creating an environment where all our colleagues feel supported and welcome, please see our Diversity & Inclusion page.
We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success.
To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.
-
Customer Service Repair Specialist
2 days ago
Teddington, Greater London, United Kingdom RHP Full timeWe're seeking a Customer Service Repair Specialist to handle customer repairs queries, ensuring timely and effective resolutions.As a key member of the RHP team, you'll collaborate with other departments to guarantee appointment fulfillment, prioritizing customer satisfaction.With a focus on exceptional communication and customer service skills, you'll be...
-
Customer Service Specialist
5 months ago
Teddington, United Kingdom National Physical Laboratory Full timeWhether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a **Customer Service Specialist, **it’s down to you to treat our...
-
Customer Service Representative
7 days ago
Teddington, United Kingdom DiverseJobsMatter Full timeWe are seeking a highly skilled Customer Service Specialist to join our team at DiverseJobsMatter. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our supporters.Your role will involve answering supporter queries via email, letter, and telephone, as well as maintaining and updating our supporter...
-
Customer Service Representative
3 days ago
Teddington, Greater London, United Kingdom Howells Solutions Limited Full timeComplaints Resolution Specialist - Repairs and Maintenance in Social HousingWe are seeking a skilled Complaints Resolution Specialist to join our Repairs and Maintenance team in Teddington. This role will involve handling Stage 2 complaints and providing exceptional customer care.Duties:Respond to customer dissatisfaction and complaintsDevelop and implement...
-
Customer Service Specialist
7 days ago
Teddington, United Kingdom DiverseJobsMatter Full timeWe are looking for a Data & Resources Officer who is passionate about serving those living in poverty by providing excellent customer service to our supporters.Our team enables the transformative work around the world by serving UK based supporters. The successful candidate will be working on one of company's front lines providing a personal link and...
-
Customer Experience Support Specialist
14 hours ago
Teddington, Greater London, United Kingdom Dexters Full timeMain Responsibilities:As a key member of the Customer Relations Team at Dexters, you will be responsible for providing administrative support to ensure accurate and timely response to customer feedback. Your role will involve working closely with the Customer Relations Team to monitor online review sites, receive, register, and respond to all incoming...
-
Customer Service Ambassador
2 days ago
Teddington, Greater London, United Kingdom Young's Full timeBar Staff OpportunityWe are seeking a passionate and hardworking individual to become part of our dynamic bar team at Young's.As a Bar Staff Member, you will play a key role in delivering exceptional customer service and contributing to the success of our hotel and bar.Key Responsibilities:Provide outstanding customer service and ensure a welcoming...
-
Customer Service Executive
4 months ago
Teddington, United Kingdom VouchedFor Full time**This is who we are**: **VouchedFor is one of the UK's most exciting 'fintech' startups, backed by investors whose successes include Zoopla, eBay and Octopus Energy. We've grown 60% since March 2020 and are set to scale rapidly, as the review site for professional services. We make the product, but our communities make the experience. We bring together...
-
Customer Service Representative
4 weeks ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorAbout the Role:We are seeking a highly motivated and personable Customer Service Advisor to join our Telephone Engagement team. As a key member of our team, you will be responsible for developing and maintaining relationships with our supporters, primarily through telephone and non-face-to-face communications.Key...
-
Customer Service Representative
4 weeks ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorAbout the Role:We are seeking a highly motivated and personable Customer Service Advisor to join our Telephone Engagement team. As a key member of our team, you will be responsible for developing and maintaining relationships with our supporters, primarily through telephone and non-face-to-face communications.Key...
-
Customer Service Representative
1 week ago
Teddington, Greater London, United Kingdom Howells Solutions Limited Full timeWe are seeking a skilled Customer Service Representative to join our team at Howells Solutions Limited. As a Complaints Officer, you will be responsible for handling Stage 2 complaints in our Repairs and Maintenance team.Key Responsibilities:Respond to customer dissatisfaction and provide effective solutionsCollaborate with the team to resolve complaints...
-
Customer Intelligence Specialist
4 days ago
Teddington, Greater London, United Kingdom BMT Full timeAbout BMTBMT is a leading engineering company dedicated to tackling complex challenges and fostering a culture of innovation. Our team of experts provides practical solutions to create a safer, more efficient, and sustainable future.Role OverviewWe are seeking a Customer Intelligence Specialist to join our Global Strategy, Planning, and Corporate Development...
-
Customer Service Specialist
6 days ago
london (teddington), United Kingdom DiverseJobsMatter Full timeWe are looking for a Data & Resources Officer who is passionate about serving those living in poverty by providing excellent customer service to our supporters.Our team enables the transformative work around the world by serving UK based supporters. The successful candidate will be working on one of company's front lines providing a personal link and...
-
Customer Service Specialist
5 days ago
london (teddington), United Kingdom DiverseJobsMatter Full timeWe are looking for a Data & Resources Officer who is passionate about serving those living in poverty by providing excellent customer service to our supporters. Our team enables the transformative work around the world by serving UK based supporters. The successful candidate will be working on one of company's front lines providing a personal link and...
-
Repairs Customer Services Advisor
2 days ago
Teddington, United Kingdom RHP Full timeWe’re looking for a Repairs Customer Services Advisor to deal with customers’ repairs queries so we can be there when customers need us and keep their homes in the best possible condition.In a typical day, as well as providing stellar service to our customers, you’ll work collaboratively with other teams at RHP to make sure appointments are met,...
-
Customer Service Representative
4 weeks ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorWe are seeking a passionate and personable communicator to join our Telephone Engagement team as a Customer Service Advisor. As a key member of our team, you will be responsible for developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.About the RoleThis...
-
Customer Service Representative
4 weeks ago
Teddington, Greater London, United Kingdom DiverseJobsMatter Full timeJob Title: Customer Service AdvisorWe are seeking a passionate and personable communicator to join our Telephone Engagement team as a Customer Service Advisor. As a key member of our team, you will be responsible for developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.About the RoleThis...
-
Customer Services
4 months ago
Teddington, United Kingdom RHP Full time**Fixed Term Contract for 6 months** **Who we’re looking for** We’re looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice. A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to...
-
Customer Service Representative
4 weeks ago
Teddington, United Kingdom DiverseJobsMatter Full timeJob DescriptionWe are seeking a passionate and personable communicator to join our Telephone Engagement team. As a Customer Service Advisor, you will play a vital role in developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.Key Responsibilities:Develop and maintain strong relationships...
-
Customer Service Representative
4 weeks ago
Teddington, United Kingdom DiverseJobsMatter Full timeJob DescriptionWe are seeking a passionate and personable communicator to join our Telephone Engagement team. As a Customer Service Advisor, you will play a vital role in developing our relationship and engagement with supporters, primarily through telephone and non-face-to-face communications.Key Responsibilities:Develop and maintain strong relationships...