Customer Service Specialist

6 months ago

Teddington, United Kingdom National Physical Laboratory Full time

Whether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a **Customer Service Specialist, **it’s down to you to treat our customers as you’d like to be treated. So that if they need to contact us, they feel listened to and confident that their query is in hand.

Our customers could be calling about any one of the **range of services** we offer, including - equipment & artefact calibration, test/analysis of samples, instrument/technology evaluation, facility hire, supply of reference standards and samples, bespoke measurements to customer specifications and site surveys.

**Responsibilities include: -**
- Manage and log customer enquiries in accordance with the appropriate business processes and systems.
- Resolve customer queries professionally and efficiently keeping them updated on progress, where applicable allocate enquiries and requests to the appropriate individual/resource and liaise with customers to keep them fully informed of progress.
- Ensure that all orders are updated through the appropriate systems so that invoice requests are accurate and processed promptly.
- Build relationships with customers to understand requirements, maximise sales and ensure that commitments are achieved.
- Develop knowledge, skills and experience and contribute proactively to continuous improvement through implementing new work practices as required.
- Provide support to other members of the team, when required.
- Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety.

You should have worked in a customer focused environment and have a natural drive to go above and beyond. A good listener, a team player, supremely organized and IT proficient. At NPL, we learn from each other, respect each other and work together to do better.
- Experience working within a customer service environment.
- Strong communication, organization and time management skills.
- Experience of using a CRM/ transaction management system and preferably Microsoft Dynamics D365.
- Good working knowledge of Word/Excel
- Ability to work independently and as part of a team.

We’re transforming. As a national laboratory, we’re exploring even more commercial routes to market and that’s presenting us with greater opportunity - for you and us. Our success relies on the diversity and talent of our people, we strive to nurture and respect individuals to ensure everyone feels valued and supported to excel in their chosen field. This value is at the core of our organisation.

We believe in a culture of fairness by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, background or any other factor irrelevant to a person’s work. At NPL we are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits. NPL’s values are at the heart of what we do and they shape the way we interact, develop our people and celebrate success.

As part of our commitment to diversity & inclusion, we signed up to the Institute of Physics' Project Juno in 2015 as a Juno Supporter. NPL were proud to be awarded Juno Practitioner status in 2018. NPL also joined Stonewall as a Diversity champion in 2015, participating in their annual Workplace Equality Index for the equality of LGBT+ community at NPL. In 2018, NPL became a member of the Business Disability Forum and joined the disability confident scheme as level 1 committed employer.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.

  • Customer Service Specialist

    6 months ago

    Teddington, United Kingdom National Physical Laboratory Full time

    Whether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a **Customer Service Specialist, **it’s down to you to treat our...

  • Customer Service Officer

    1 month ago

    Teddington, United Kingdom DiverseJobsMatter Full time

    We are looking for an Enquiries Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters. The successful candidate will be working on one of our front lines providing a personal link and building relationships between our supporters and ourselves. You'll spend most of the day answering...

  • Customer Service Officer

    1 month ago

    Teddington, United Kingdom DiverseJobsMatter Full time

    We are looking for an Enquiries Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters. The successful candidate will be working on one of our front lines providing a personal link and building relationships between our supporters and ourselves. You'll spend most of the day answering...

  • Customer Service Officer

    4 weeks ago

    Teddington, United Kingdom DiverseJobsMatter Full time

    Job Description We are looking for an Enquiries Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters. The successful candidate will be working on one of our front lines providing a personal link and building relationships between our supporters and ourselves. You'll spend most of...

  • Customer Services

    6 months ago

    Teddington, United Kingdom RHP Full time

    **Fixed Term Contract for 6 months** **Who we’re looking for** We’re looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice. A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to...

  • Highly Skilled Commercial Equipment Service Specialist

    3 weeks ago

    Teddington, Greater London, United Kingdom FRONTrunner Recruitment Ltd Full time

    This company is seeking a highly skilled commercial equipment service specialist to join their team in West London, South West London, Surrey, North Hampshire, and the South London area. With an estimated annual salary of £45-£50k, this role offers excellent benefits, including door-to-door travel pay, private health care, continuous additional training,...

  • Customer Services Advisor

    7 months ago

    Teddington, United Kingdom RHP Full time

    **Who we’re looking for** We’re looking for a Customer Services Advisor to deal with customer enquiries efficiently, resolving them first time by providing support and advice. You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on...

  • Customer Assistant

    6 months ago

    Teddington, United Kingdom M&S Full time

    **Summary** Week 1 Sun 09.30-17.30 Mon, Tues 11.00-19.00 Thurs, Fri 13.00-21.00 Week 2 Mon, Tues, Sat 11.00-19.00 Thurs, Fri 13.00-21.00 **All the details** Customer Assistant/Door Host Week 1 Sun 09.30-17.30 Mon, Tues 11.00-19.00 Thurs, Fri 13.00-21.00 Week 2 Mon, Tues, Sat 11.00-19.00 Thurs, Fri 13.00-21.00 **Purpose** To deliver a great...

  • Customer Assistant

    6 months ago

    Teddington, United Kingdom M&S Full time

    **All the details** Work Pattern: Week 1 Sunday: 0630-1030 Tuesday: 0430-0830 Thursday: 0430-0830 Friday: 0430-0830 Week 2 Monday: 0430-0830 Wednesday: 0430-0830 Friday: 0430-0830 Saturday: 0430-0830 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks...

  • Customer Service Officer

    1 month ago

    Teddington, UK, South West London, United Kingdom DiverseJobsMatter Full time

    We are looking for an Enquiries Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters. The successful candidate will be working on one of our front lines providing a personal link and building relationships between our supporters and ourselves. You'll spend most of the day answering...

  • Customer Advisor

    6 months ago

    Teddington, United Kingdom Boots Full time

    Summary Job Reference: - 228873BR Teddington, Broad Street Fixed Term 14 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking...

  • Radiation Specialist

    3 weeks ago

    Teddington, Greater London, United Kingdom NPL Full time

    NPL's world-leading radiotherapy and radiation dosimetry group is renowned for providing cutting-edge research, calibrations, specialized measurement services, and training for ionizing radiation in cancer therapy, industrial sterilization of medical devices and pharmaceuticals, and radiation protection.This role offers an exciting opportunity to work as...

  • Customer Experience Coordinator

    3 weeks ago

    Teddington, Greater London, United Kingdom Fawkes and Reece Full time

    Fawkes and Reece is seeking an experienced Customer Experience Coordinator to join our team. This role will play a crucial part in ensuring our customers receive exceptional service.Job Description:We are looking for someone with excellent communication skills, who can effectively resolve customer queries across all channels.You will be responsible for...

  • Senior Customer Experience Coordinator

    3 weeks ago

    Teddington, Greater London, United Kingdom Fawkes & Reece London Full time

    About Fawkes & Reece LondonFawkes & Reece London is a dynamic and customer-focused organisation seeking an exceptional individual to join our Client Services Team as a Senior Customer Experience Coordinator.As a key member of our team, you will be responsible for delivering outstanding customer experiences across all touchpoints, ensuring seamless...

  • Customer Outreach Associate

    6 months ago

    Teddington, United Kingdom Fintel IQ Full time

    At VouchedFor, part of Fintel IQ, we're dedicated to helping people find the best advice for life’s big decisions. We are already the UK’s leading platform for consumers to find trusted financial advisers - but our ambition is so much larger. Today, only 10% of Brits have received financial advice, and we want to change that. We're recruiting for a...

  • Customer Research Associate

    6 months ago

    Teddington, United Kingdom Fintel Full time

    At VouchedFor, part of Fintel, we're dedicated to helping people find the best advice for life’s big decisions. We are already the UK’s leading platform for consumers to find trusted financial advisers - but our ambition is so much larger. Today, only 10% of Brits have received financial advice, and we want to change that. We're recruiting for a...

  • Customer Experience Advisor

    3 days ago

    Teddington, United Kingdom CV-Library Full time

    We are currently recruiting for a fantastic opportunity to work for a leading housing provider as their Customer Experience Advisor (Complaints) based in Southwest London (Teddington) on either a fixed term contract or ongoing temp (4 months). This opportunity is paying £32,932 per annum (temp equivalent) and offers hybrid working (days to be agreed...

  • Customer Experience Advisor

    2 days ago

    Teddington, United Kingdom Liquid Full time

    We are currently recruiting for a fantastic opportunity to work for a leading housing provider as their Customer Experience Advisor (Complaints) based in Southwest London (Teddington) on either a fixed term contract or ongoing temp (4 months). This opportunity is paying £32,932 per annum (temp equivalent) and offers hybrid working (days to be agreed with...

  • Fleet Operations Specialist

    4 weeks ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Fleet Operations Specialist to join our team at Dexters Estate Agent Group.Company OverviewDexters is a leading estate agency in London, providing exceptional property services to clients across the city. Our team is dedicated to delivering outstanding results and building long-lasting...

  • Nurse Specialist

    2 weeks ago

    Teddington, Greater London, United Kingdom Central London Community Healthcare NHS Trust Full time

    About the Role:We are seeking a highly skilled Nurse Specialist - Education to join our team. As a Nurse Specialist, you will be responsible for planning, organizing and evaluating an innovative School Nursing service. This includes delegating tasks to other members of the School Health team to ensure delivery of a quality service to a cluster of high...