Customer Experience Coordinator
2 weeks ago
Fawkes and Reece is seeking an experienced Customer Experience Coordinator to join our team. This role will play a crucial part in ensuring our customers receive exceptional service.
Job Description:- We are looking for someone with excellent communication skills, who can effectively resolve customer queries across all channels.
- You will be responsible for allocating tasks to operatives and subcontractors, ensuring that they have the necessary resources to complete their work efficiently.
- Another key aspect of this role is managing customer expectations, resolving issues promptly, and escalating complex problems to supervisors as needed.
Key Responsibilities:
- Resolve customer complaints and concerns in a timely and professional manner.
- Manage customer relationships through regular updates and clear communication.
- Collaborate with other teams to address job-related issues and ensure smooth operations.
Requirements:
- Degree or equivalent experience in a related field.
- Excellent communication and problem-solving skills.
- Able to work collaboratively in a fast-paced environment.
The estimated salary for this position is £35,000 - £40,000 per annum, depending on experience.
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