Telephone & Webchat: Help to Claim Future Support
2 weeks ago
**Position**: Telephone & Webchat: Help To Claim Future Support
**Location**: Bradford, West Yorkshire
**Closing date**: 09 June 2023
**Role details**:
Job title: Help To Claim Future Support (Telephone & Webchat)
Location: Bradford, West Yorkshire
**Salary**: 24,496
Salary pro rata: No
Hours per week: 37
Type of contract: Permanent
Closing time: 17:00
Interview date: 2023-06-20
Citizens Advice Bradford and Airedale and Bradford Law Centre Job Opportunity Help to Claim Future Support (Telephone & Webchat): Citizens Advice delivers an extension of the Universal Support: Help to Claim service, ‘HTC Future Support’, which offers end-to-end support to help people make where appropriate, a new Universal Credit claim and be ready for when their first payment arrives.
We are looking for a fully trained advice worker with good IT skills to support clients to make and advise on completing their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service. You will have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of interviews over the telephone or webchat.
- Salary: £24,496
- Hours: 37 hours per week
- Location - Flexibly around Bradford Metropolitan District - This post may be based in any of our Bradford or Keighley office locations.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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