Wholesale Service Desk Advisor

2 months ago


Bradford, United Kingdom Yorkshire Water Full time

**This is a full time, permanent opportunity working 37 hours per week, 10:00am-6:00pm Monday to Friday**

**Based in Bradford, although a hybrid working arrangement in place with a mix of office and home working**

**What will the role involve?**

You will work as part of the team to deliver excellent customer service whilst ensuring SLA’s and Operational Performance Standards (OPS) targets are met. Liaising with office and field-based colleagues, you will drive for improvements in efficiency and service.

The NHH market is governed by competition rules and you'll play a key part in ensuring that we provide a fair and consistent service.

As the first point of contact for the customer, you will provide adequate cover for incoming phone calls during office hours and provide advice and technical support to customers.

**What skills are we looking for?**

As the first point of contact for customers, it is essential you have excellent communication and interpersonal skills and can demonstrate experience of providing excellent customer service.

You will be able to work on your own initiative and as part of a team and demonstrate an empathetic attitude with our customers. You will develop and maintain effective internal and external relationships with our customers and key stakeholders. You will prioritise workload and deal with the changing demands of the business, being flexible to work between different work streams.

You will also be experienced in using Microsoft Office systems including Outlook, SharePoint, Word and Excel.

**Recruitment Process -**

**Closing date -29th March, 2023**

**Interview date - w/c 3rd April, 2023**

If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.



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