Service Desk Manager
6 days ago
**Service Desk Manager | Nr Bradford | up to £45,000**
**We are looking for a **Service Desk Manager** looking to develop a career in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK.**
**BASICS**:
If you can be responsible for **managing the daily activities of a small team**, providing excellent technical support to customers whilst taking responsibility for **ensuring SLA’s are met**, by driving a process driven ethos, we’d like to hear from you.
This role will require you to take the lead, **managing critical/P1 & P2 incidents** to include documenting the RFO reports for customers.
**SKILLS**:
**Service Desk Managers** with experience working as a supervisor, team leader or manager should apply.
Experience managing and working with SLA’s & KPI’s, providing weekly/monthly reports on performance, with **proven experience working within the ITIL framework** and strong technical proficiency with network hardware and software is important.
Managers with demonstrable experience working with **Windows Server 2008/2012/2016**, **Microsoft 365 (Windows 10, Office 365 & EM + S), Citrix Technologies (XenApp, XenDesktop, Netscaler)**, supporting a **SIP/VOIP telephony system** and technical proficiency in **server and storage hardware**and software** are likely to receive and
immediate interview request
**ADDITIONAL**:
Proactive management and monitoring & troubleshooting operational issues and a good understanding of networking, including experience working with **IPv4** and **IPv6** with **Apple Mac OS Software** and Hardware support skills, **VMware** Technologies - **VMware vSphere** (ESX, vCenter), **Microsoft Azure** (AD & MFA - deployment and support) and hands on experience of supporting Operational activities & troubleshooting will hold you in good stead.
**CONCLUSION**:
**This is a fantastic job opportunity for someone with excellent attention to detail, open to new ideas with a positive outlook and good problem-solving skills.**
**If you are passionate about IT and delivering exceptional customer service, coupled with excellent verbal and written communication skills and proven experience in developing people, we’d like to hear from you today.**
QO_10_SDM_SE
We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability,genetic information, pregnancy, or any other protected characteristic.
-
Service Desk Engineer
4 days ago
Bradford, United Kingdom Service Care Solutions - Criminal Justice Full timeService Care Solutions are looking for a Service Desk Engineer to work in Bradford for a Government Entity. **Responsibilities**: Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency and effectiveness...
-
Service Desk Analyst
7 days ago
Bradford, United Kingdom Lean Engineering Recruitment Ltd Full time**Service Desk Analyst** **Location**: **Salary**: Circa £25k My client is a well established manufacturer and are looking for a professional, quick learning, enthusiastic and self-motivated Service Desk Analyst to join a small but dynamic team. You must have excellent communication skills and you'll ideally be an all-rounder who is comfortable doing 1st...
-
IT Service Desk Engineer
2 weeks ago
Bradford, United Kingdom In Technology Group Full timeIT Service Desk Engineer Engineer - Bradford - Up to £32,000Role: IT Service Desk EngineerArea: BradfordSalary: £32,000An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, providing up to 2nd line support for their clients. Experience working in a Managed Service environment is essential!The Senior Management...
-
IT Service Desk Engineer
2 weeks ago
Bradford, United Kingdom In Technology Group Full timeIT Service Desk Engineer Engineer - Bradford - Up to £32,000 Role: IT Service Desk Engineer Area: Bradford Salary: £32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, providing up to 2nd line support for their clients. Experience working in a Managed Service environment is essential! The Senior...
-
IT Service Desk Engineer
2 months ago
Bradford, United Kingdom CV-Library Full timeIT Service Desk Engineer Engineer - Bradford - Up to £32,000 Role: IT Service Desk Engineer Area: Bradford Salary: £32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, providing up to 2nd line support for their clients. Experience working in a Managed Service environment is essential! The...
-
Service Desk Engineer
17 minutes ago
Bradford, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full time**Service Desk Engineer** **IT Managed Services** **Bradford** **£30,000 - £35,000 + Excellent Benefits** Our client is a successful, expanding IT Managed Service Provider. As a result of ongoing expansion, they are currently looking to recruit experienced 2nd & 3rd Line Service Desk Engineers to join their highly successful team. **What you...
-
Service Desk Analyst
1 day ago
Bradford, United Kingdom Lioness Recruitment Full timeLioness Recruitment - careers handled with care. A public sector business is looking to add a Service Desk Analyst to their IT team for a fixed time. This role will be majority home based with a requirement to attend head office near Shipley, West Yorkshireon a regular weekly basis. This role is an initial three month fixed-term salaried role with a...
-
Service Desk Analyst
7 days ago
Bradford, United Kingdom Metier Recruitment Full timeService Desk Analyst - Bradford - £25 - £28k The company is looking to recruit a **Service Desk Engineer** to join their IT service team. - Monitor, review and resolve technical support tickets and calls - Work autonomously - Management of tickets escalated to 3rd parties - both internally and externally - Liaise with presales to offer advice and...
-
IT Service Desk Apprentice
7 months ago
Bradford, United Kingdom ESTIO TRAINING Full timePosted 59 mins ago **Accent Group** **Level 3 Information Communication Technician**: **Company**:Accent Group **Full Address**:3rd Floor, Scorex House, 1 Bolton Road, Bradford, West Yorkshire, BD1 4AS **Weekly Hours Worked**:35 hours per week, Monday to Friday (based on a rota covering 8:00am to 5:30pm) **Salary**:£16,537 per annum **About the...
-
IT Support Service Desk
4 days ago
Bradford, United Kingdom Advanced Resource Managers Limited Full timeIT SUPPORT SERVICE DESK - BRADFORD - 3 MONTH CONTRACT - £24.43 PER HOUR ARM has an exciting opportunity for a IT Support Service Desk to work for a local authority, for a 3 month contract. About You: You will be able to successfully deliver end user and IT infrastructure support. You will have a working knowledge of the ITIL framework. You will have...
-
Service Desk Engineer
7 days ago
Bradford, United Kingdom Penguin Recruitment Ltd Full time**Service Desk Engineer - Bradford - £22k - £28k + Benefits** **_Have you got 1st or 2nd line experience working with various software?_** The job of a Service Desk Engineer will involve -- Acting as the first point of contact. - Regular use of various different software including Exchange 365 and SharePoint. - Reviewing, resolving, and escalating...
-
IT Service Desk Advisor
6 days ago
Bradford, United Kingdom Bradford College Full timeWe have a fantastic opportunity to join our dedicated and friendly IT Services Team as an IT Service Desk Advisor. As an IT Service Desk Advisor, you will provide outstanding support to staff across the college and signpost them to the right team, efficiently and expediently, for all their IT support queries. The role involves clearly communicating with...
-
IT Service Desk Engineer
5 days ago
Bradford, Bradford, United Kingdom Austin Fraser Full timeAustin Fraser is seeking a highly skilled IT Service Desk Engineer to join their dynamic IT department in Bradford. This exciting opportunity offers a salary of up to £32,000.The successful candidate will provide up to 2nd line support for clients, with exposure to all lines of support and various projects. They will also have progression plans in place to...
-
Service Desk Analyst
5 days ago
Bradford, United Kingdom Reed Full timeDo you have experience of working in an IT Service Desk team operating within an ITIL framework? Do you enjoy building effective working relationships with staff at all levels, and work collaboratively with a range of people? If so, this could be your next step as an exciting opportunity has arisen for an experienced Technical Service Desk Analyst. *The...
-
Part-Time Front Desk Coordinator
5 days ago
Bradford, Bradford, United Kingdom NHS Full time**Job Title:** Part-Time Front Desk Coordinator**Job Description:*We are seeking a highly organized and motivated Part-Time Front Desk Coordinator to join our team. As a key member of our reception team, you will be responsible for providing exceptional customer service, managing patient appointments, and ensuring the smooth operation of our front desk.**Key...
-
2nd Line Service Desk Engineer
4 weeks ago
Bradford, Bradford, United Kingdom Interface Recruitment UK Full timeService Desk Engineer Job Description:We are seeking a skilled Service Desk Engineer to join our team at Interface Recruitment UK. As a Service Desk Engineer, you will be responsible for handling first, second, and third-level support of service requests, relating to all technology, including workstations, servers, printers, networks, and vendor-specific...
-
First Line IT Support Desk Analyst
2 days ago
Bradford, United Kingdom Dixons Academy Trust Full timeWe have an exciting opportunity for a **First Line IT Support Desk Analyst**to join our team based in Bradford. You will join us on a full time, permanent basis. In return, we will offer a competitive salary of£20,444 - £24,920 per annum**.** **The Dixons Academies Trust**is a family of 14 schools in Bradford, Leeds and Liverpool: 3 primaries, 8...
-
IT Service Management Lead
5 days ago
Bradford, Bradford, United Kingdom Hamilton Barnes Associates Limited Full timeAbout the Role:HAMILTON BARNES ASSOCIATES LIMITED is a leading provider of Managed Service Solutions, seeking an experienced Service Delivery Manager to join our team.The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring that all aspects of service delivery meet or exceed client expectations.Main...
-
Help Desk Solutions Provider
1 week ago
Bradford, Bradford, United Kingdom In Technology Group Full timeIn Technology Group in Bradford is seeking a highly skilled Help Desk Solutions Provider to join its team. As a Help Desk Solutions Provider, you will be responsible for providing technical support to our clients, ensuring their IT systems are running smoothly and efficiently.You will work closely with our clients to understand their unique technical needs...
-
Managed Service Provider Team Lead
5 days ago
Bradford, Bradford, United Kingdom Hamilton Barnes Associates Limited Full timeAbout Our ClientOur client is a respected Managed Service Provider (MSP) serving the public sector, offering Security solutions to their clients. They are now seeking a permanent Service Delivery Manager to join their team.Key ResponsibilitiesOversee service management, including service desk, incident, and problem managementMaintain client relationships and...