IT Service Management Lead
5 days ago
About the Role:
HAMILTON BARNES ASSOCIATES LIMITED is a leading provider of Managed Service Solutions, seeking an experienced Service Delivery Manager to join our team.
The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring that all aspects of service delivery meet or exceed client expectations.
Main Responsibilities:
- Manage and develop a team of service desk analysts to deliver exceptional customer service.
- Develop and implement processes and procedures to improve service efficiency and effectiveness.
- Collaborate with other departments to identify and address any potential service issues.
- Manage budgets and resources to ensure efficient use of company funds.
Requirements:
- Proven experience in service management, preferably in a similar industry.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- ITIL certification and knowledge of security solutions.
What We Offer:
- A competitive salary of £55,000 per annum, plus benefits package including health insurance, pension scheme, and unlimited holiday entitlement.
- Ongoing training and development opportunities to help you grow your career.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
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