IT Service Management Lead

5 days ago


Bradford, Bradford, United Kingdom Hamilton Barnes Associates Limited Full time

About the Role:

HAMILTON BARNES ASSOCIATES LIMITED is a leading provider of Managed Service Solutions, seeking an experienced Service Delivery Manager to join our team.

The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring that all aspects of service delivery meet or exceed client expectations.

Main Responsibilities:

  • Manage and develop a team of service desk analysts to deliver exceptional customer service.
  • Develop and implement processes and procedures to improve service efficiency and effectiveness.
  • Collaborate with other departments to identify and address any potential service issues.
  • Manage budgets and resources to ensure efficient use of company funds.

Requirements:

  • Proven experience in service management, preferably in a similar industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • ITIL certification and knowledge of security solutions.

What We Offer:

  • A competitive salary of £55,000 per annum, plus benefits package including health insurance, pension scheme, and unlimited holiday entitlement.
  • Ongoing training and development opportunities to help you grow your career.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.


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