Customer Service Delivery Manager

15 hours ago


Bradford, Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time
Job Description

We are looking for a Customer Service Delivery Manager to join our team at Corporate Travel Management (CTM) UK. As a Customer Service Delivery Manager, you will be responsible for delivering exceptional customer service and support to internal and external customers across all areas of the business.

Salary: £35,000 - £40,000 per annum, depending on experience.

About the Role:

  • Provide high-level customer service and support to internal and external customers.
  • Deal with enquiries via telephone and email, using effective communication skills.
  • Identify and engage with key stakeholders involved in customer queries.
  • Support the Client Services team with customer queries, technical requests, and changes.
  • Troubleshoot client queries related to system issues and general day-to-day operational problems.

Key Competencies:

  1. Decision-Making: Use sound judgment to make good decisions based on information gathered and analysed.
  2. Teamwork/Collaboration: Interact effectively with people at all levels, share and receive information, and co-operate within the team and wider organisation.
  3. Work Standards: Set and maintain high standards, pay attention to detail, accuracy, and completeness.
  4. Motivation: Display energy and enthusiasm in approaching the job, with a strong work ethos and high level of productivity.
  5. Reliability: Take personal responsibility for job performance, complete work in a timely manner, and meet agreed deadlines.
  6. Problem-Solving: Analyse problems by gathering relevant information, provide updates to the Client Services Manager, and ensure reported issues are managed effectively.

Benefits:

  • Opportunity to work with a leading corporate travel management company.
  • Competitive salary and benefits package.
  • Chance to develop skills and advance career in a dynamic industry.


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