Estates Service Delivery Lead

5 hours ago


Bradford, Bradford, United Kingdom Bradford College Full time
Job Overview

Bradford College is seeking a highly skilled Estates Service Delivery Lead to join our Facilities and Estates team. The successful candidate will be responsible for delivering a range of people-orientated services to support the needs of our students and staff.

About the Role

The Soft Services Manager will be responsible for maintaining a healthy, safe, and secure built environment through effective management of in-house and outsourced services, including security, cleaning, waste disposal, grounds maintenance, parking, transport, porterage, space efficiency, and postal services.

Key Responsibilities
  • Develop and implement effective policies, procedures, and strategies to manage estates and facilities in a safe and efficient manner.
  • Monitor and maintain the efficient use of space within the Estate, reporting on student and staff utilisation levels and recommending opportunities for improvement.
  • Work closely with the Hard Services Manager to reduce energy waste and promote sustainable development and decarbonisation of the college estate.
  • Ensure contracted services meet pre-defined SLAs & KPIs and establish process performance metrics; track, analyse, and report performance in terms of quality, safety, cost, customer satisfaction, and take corrective action where necessary.
  • Visit buildings regularly to carry out audits to ensure defined standards and instructions have been adhered to.

The estimated salary for this role is around £45,000 - £60,000 per annum, depending on experience.



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