Service Delivery Manager
4 days ago
As a Service Delivery Manager with Anchor Hanover, you will oversee the management of designated districts to ensure high-quality service delivery, safety, and security of estates. Your primary objective is to tailor housing services to meet residents' needs, ensuring compliance with lease terms and legislation. You will lead, develop, and motivate a large team across a wide geographical area to deliver excellent resident services aligned with operational business objectives.
Key Accountabilities:
- Manage and develop district teams to deliver exceptional resident service and engagement.
- Oversee all aspects of service delivery, financial, legal, and regulatory performance within the district.
- Develop and maintain relationships with key internal and external stakeholders.
- Ensure adherence to health and safety procedures and promote a culture of health and safety awareness.
- Be accountable for the district's budget, ensuring service charge budgets and sinking funds meet long-term viability requirements.
- Ensure compliance with lease terms, legislation, and best practices across the district.
Knowledge and Skills:
- Experience in managing home ownership and mixed tenure properties.
- Understanding of critical areas of compliance with internal procedures and regulatory legislation, including lease terms.
- Ability to drive performance through management, support, and monitoring of KPIs.
- Experience managing a district budget (£10 million) including service charge budgets and sinking funds.
- Understanding safeguarding requirements for older persons and vulnerable adults.
- Experience dealing with complex resident issues including anti-social behaviour and leasehold disputes.
- Ability to build and maintain relationships with key external stakeholders and communicate effectively.
- Awareness of Landlord & Tenant Act 1985 and other relevant legislation.
This role offers a competitive salary of £60,000 - £70,000 per annum, depending on experience. In addition to a comprehensive benefits package, you will have opportunities for career progression and professional development. Join us at Anchor Hanover and make a significant impact on the lives of residents through effective management and exceptional service delivery.
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