Waiting List Officer
6 months ago
1. Job Summary
The post holder is one of a team responsible for effectively managing the smooth coordination of the Inpatient waiting list service for the Directorate and ensuring that elective targets in relation to ensuring pre-operative and inpatient waiting times are met at both in a consistent and timely manner.
The post holder will be responsible for the weekly validation of the Trusts’ patient tracking list (PTL) and will inform the Waiting List Team Leader of any capacity issues identifying patients that cannot be treated within the Cancer and 18 week Referral to treatment (RTT) targets.
Main duties of the job
**General**:
- Demonstrate high levels of customer care.
- Provide a robust administration function that underpins the delivery of high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
- Maintain patient confidentiality at all times.
- Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during core hours of 08:00 to 17:00.
- As and when required, use the Trust IT systems (EPR, Dictate IT, PACS, Proton etc.) to; register patients, make up patient notes, make outpatient appointments, produce end of treatment letters, ensure details are correct, check in/out outpatient appointments as instructed.
- As and when required, take responsibility for all faxes received and distribute appropriately to clinical and administrative staff within service.
- As and when required, assist with the processing of new referrals on Choose and Book/E-Referral System (eRS).
- To support and contribute to on-going and future service development projects supporting continuous improvement of the services provided.
- Any other duties at the request of the Service Manager, which may be needed to fulfil the objectives of the post, appropriate to the grade.
Oxford University Hospitals NHS Foundation Trustprovides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and community.
Specialist Surgery is one of the Directorates that make up NOTSSCaN Division within OUH NHS Foundation Trust. Specialist Surgery covers Ear Nose and Throat, Plastic Surgery, Oral and Maxillofacial Surgery, Vascular Surgery and Head & Neck Unit.
Specialist Surgery is a friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.
Our values, standards and behaviours define the quality of clinical care we offer.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
1. Overall Objectives
- Ensure accurate and comprehensive registration of patient records and clinical details for pre-assessment appointments and elective admissions are added onto EPR in a timely manner, according to agreed standards, (the Trusts’ Elective Access Policy and Data Quality).
- The post holder will ensure that all patients are added to the Inpatient Waiting List within 24 hours from any ‘decision to treat’.
- Management of Consultant theatre schedules ensuring theatre lists are booked in line with the Trust Elective Access Policy.
- Ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximised.
- Ensure that the patients’ 18 week RTT pathway is correct on EPR before undertaking any changes.
- To ensure that the ‘Admitted’ RTT Validation patient list is fully validated each month.
- Highlight any capacity issues or potential Cancer or 18 week breaches and where possible prevent these with the support of the Waiting List Team Leader
- Be responsible for manging designated patient tracking lists (PTL) and attending weekly PTL and Theatre meetings with the management teams.
- Ensure that the 28 day rule regarding on the day cancellations are appropriately managed in accordance with Trust Policy.
- To ensure all clinician annual leave and changes in inpatient theatre schedules are accurately recorded on the electronic patient record (EPR) and TIMS and that
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