Customer Service Administrator

6 months ago


Wisbech, United Kingdom WS Transportation Full time

**Key Accountabilities**:

- Create jobs on the system for the planning team
- Data Entry
- Work with TPN Partners to ensure all customers are contacted if there are late delivery issues
- Investigate and resolve customer complaints and resolve complaints quickly and patiently
- Manage incoming credit and revenue requests
- General administrative tasks

**Knowledge, Skills and Experience**:

- Good Communication Skills
- Customer Service Support Experience
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in a Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Fast Learner
- Engaging Personality
- Problem-Solver
- Analytical, Patient
- Skilled Typist
- Multi-tasking
- Prioritising Phone Etiquette
- Excellent knowledge in Microsoft package
- Excellent time keeping and reliability

**Job Type**: Permanent

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Transport: 1 year (preferred)
- Customer Service: 3 years (required)

Work Location: In person



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