Customer Service Administrator
6 months ago
**Key Accountabilities**:
- Create jobs on the system for the planning team
- Data Entry
- Work with TPN Partners to ensure all customers are contacted if there are late delivery issues
- Investigate and resolve customer complaints and resolve complaints quickly and patiently
- Manage incoming credit and revenue requests
- General administrative tasks
**Knowledge, Skills and Experience**:
- Good Communication Skills
- Customer Service Support Experience
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in a Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Fast Learner
- Engaging Personality
- Problem-Solver
- Analytical, Patient
- Skilled Typist
- Multi-tasking
- Prioritising Phone Etiquette
- Excellent knowledge in Microsoft package
- Excellent time keeping and reliability
**Job Type**: Permanent
**Benefits**:
- Company events
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Transport: 1 year (preferred)
- Customer Service: 3 years (required)
Work Location: In person
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