Customer Service Co-ordinator

3 weeks ago

Glasgow, United Kingdom Total Recruitment Group Full time

**VACANCY** - CUSTOMER SERVICES CO-ORDINATOR (WE HAVE 2 FULL TIME, PERMANENT POSITIONS AVAILABLE)

**LOCATION** - HILLINGTON (Free onsite employee parking and located near to rail links)

**SALARY**:

- £26500 - £28500 May be Further negotiable depending on background and level of experience

**HOURS**:

- 37 hours per week, spread over 4.5 days (EARLY FINISH EVERY FRIDAY)

33 days annual leave
Well above average company pension scheme
Free onsite parking
Access to the companies online learning tools for courses and to further your qualifications
Annual salary review

**COMPANY OVERVIEW**:
Large, international manufacturer of very high quality engineering products are delighted to be expanding their customer services team in Glasgow. We are seeking to hire TWO people.

**POSITION OVERVIEW**:
The Customer Service Co-ordinator builds and maintains relationship with the territory sales representatives, distributors and customers.

Acting as the quote/order lead, you will be the first point of contact for territory sales representatives.

You will organise and prepare quotation proposals, co-ordinate technical and commercial requirements, review customer orders for acceptance. Provide support and back-up to field sales representatives as well as customers on product needs. Ensuring the timely and successful delivery of our solutions according to customers needs and objectives.

**Duties and Responsibilities**
- Own a set of accounts or territory with the objective of providing outstanding service. You will be corresponding directly and working closely with assigned territory sales representatives.
- Review quotation/pricing requests promptly to determine the appropriate pricing levels
- Build technical knowledge for all brands.
- Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Sales and Management.
- Organise and review all bids with special, nonstandard commercial bid requirements (i.e. terms and conditions, warranty clauses). Recommend modifications, pricing and obtain approvals.
- Prepare final quotation to customers, including organising commercial, technical and customer requirements.
- First point of contact on all order resolution, order enquiries and expediting requests.
- Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies.

**Skills and Experience**
- 3 - 5 years customer service experience required. (Preferably in a Technical Manufacturing setting).
- SAP experience (desirable).
- Can confidently interpret bills of material and technical datasheets.
- Manufacturing/Technical knowledge - understand contract review stages through to manufacturing release.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple priorities at a time, while paying strict attention to detail.
- Must have strong Microsoft Office skills, intermediate level Excel.
- THIS WILL BE A VERY SIMPLE INTERVIEW PROCESS. The organisation adopt a friendly and relaxed interview format. INTERVIEWS WILL TAKE PLACE ASAP IN FEBRUARY WITH IMMEDIATE START DATES AVAILABLE._

**Job Types**: Full-time, Permanent

Pay: £26,500.00-£28,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- SAP: 3 years (required)
- Customer relationship management: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: LM/CSCO

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