Workplace Experience Host

6 months ago

Knutsford, United Kingdom Got Talent Recruitment Ltd Full time

**About us**

Welcome to Got Talent Recruitment Ltd, your trusted partner in providing exceptional staff solutions. With a commitment to excellence and a passion for connecting businesses with top talent, we are here to fit you, in the right job..

**“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney).**

What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here’s a chance for you to make a positive impact for a leading global financial services business by leading experiences in a way that drives connections between people and the places they work.

You’re always willing to go the extra mile, with a positive ‘can-do’ attitude You’re a well-organized individual with an eye for detail and have a confident and sociable personality, allowing you to develop strong rapport and trusting relationships with colleagues and guests. You love being part of a team, helping others succeed.

**KEY PURPOSE**:

- Reporting to the Go To Lead, the Workplace Experience Host is responsible for delivering the unexpected, making each encounter fun, exciting and personal. You’ll be an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do.
- The Workplace Experience Host serves as the eyes and ears of assigned floors/buildings at the client’s site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement with colleagues, guests and Internal stakeholders. You will be the primary point of contact for colleagues and guests, acting as the “face” for our client.
- Always willing to go the extra mile, with a positive 'can do' attitude, you will be a well-organized individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.
- As a key part of our data-driven business model, the Workplace Experience Host is hyper-diligent in logging all their activity so the business can continually learn and adapt to serve our customer in the most effective manner.

**Key Responsibilities**

**Hosting operations**:

- Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
- Dealing with guest and colleague enquiries promptly and politely.
- Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
- Using the existing process and technology, assist in room booking and guest arrivals
- Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
- Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
- Deliver occasional surprise and delight or pop-up events.
- Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs.
- Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
- Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
- Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
- Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
- Assist in driving high colleague participation in all workplace/curated experiences.
- Facilitating warm and engaging tours of the entire campus to new employees and visitors.

**Desk operations**:

- Assist the team with preparation of reports
- Assist team with the creation and implementation of all events and activations on site
- Management of the daily service delivery of the curated experience vendors/activations
- Conduct periodic review and revision of base building documents for your respective floor
- Manage Colleague concerns received in line with general standards

**Qualifications Required**
- Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
- High School or College Degree
- Proven track record of providing stellar customer service
- Proven ability to function successfully within a strong team environment
- Excellent telephone skills and verbal communication

**Work Environment**
-

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